Phoebe Kalalo
Quezon City, Metro Manila
Summary
Dynamic and results-oriented professional with a strong background in account management, sales, customer service, and store operations. Proven ability to develop effective strategies for driving sales, building relationships, and improving customer experiences. Adept at negotiating and leading teams to exceed business objectives with minimal supervision. Consistently demonstrates a commitment to achieving company goals and fostering a winning culture.
Overview
11
11
years of professional experience
Work History
Store Operations Manager
PM2 Global Corporation
10.2018 - 06.2020
- Developed and executed strategies to enhance customer service, drive sales, and increase profitability
- Created store policies and marketing programs that resulted in improved sales and customer retention
- Managed inventory, contracts, and supply chains to ensure product availability
- Led, coached, and mentored a team of employees to ensure high performance and accountability
- Collaborated with cross-functional teams to achieve business objectives and contribute to overall team success
Account Executive
Flexo Manufacturing Corporation
08.2015 - 04.2017
- Managed sales activities from prospecting to full account management for key pharmaceutical accounts
- Developed annual and monthly business plans in collaboration with the Sales Director to achieve sales quotas
- Conducted demand planning and forecasting with clients, aligning with key decision-makers to drive business
- Implemented strategies to reduce excess inventory and maintain healthy stock levels
- Contributed to a 70% growth in sales revenue with major accounts such as Unilab and Pfizer
- Increased the company’s Quality Standing Performance from 89% to 96%
- Expanded the customer base by opening new accounts in the pharmaceutical industry
Marketing Assistant – Hand-held Phones
Samsung Electronics Philippines Corp
01.2015 - 08.2015
- Monitored and managed inventory of phone accessories and demo units
- Coordinated with warehouse/logistics teams for deployment and pull-out of units
- Assisted the General Manager with contractor issues and other operational tasks
- Conducted market research by performing store-to-store checks on competitors’ products and promotions
- Managed product and accessory inventory, ensuring accurate reports were maintained
- Negotiated and provided quotations to wholesale suppliers for phone accessories
Human Resource Associate
Flexo Manufacturing Corporation
08.2014 - 09.2014
- Formulated and implemented HR policies and procedures to improve benefits administration
- Developed and executed organizational development and change management plans to drive transformation
- Analyzed employee demographics and benefits usage to improve employee satisfaction and benefits delivery
- Developed and updated job descriptions to ensure compliance with ISO 9000 audits
Cashier
Peanut Butter Company
04.2009 - 08.2010
- Greet customers as they arrive at the store and provide them with information about products and/or services
- Respond to customers’ complaints and resolve their issues
- Enter transactions in the cash register and provide customers with the total bill
- Issue receipts and change to customers
- Count money at the end and beginning of each shift
- Maintain knowledge of store inventory and sales activities
- Keep the work area tidy and clean
Education
Bachelor of Laws - Law
Arellano University School of Law
Manila, Metro Manila, PhilippinesMBA - Marketing Management
Lyceum of The Philippines University
Manila, Metro Manila, Philippines10-2015
Post-Baccalaureate Diploma - Human Capital Management
De La Salle University – College of St. Benilde
Manila, Metro Manila, Philippines01.2015
Bachelor of Science - Business Studies (Major in Marketing Management)
San Sebastian College Recoletos
Manila, Metro Manila, Philippines01.2013
Skills
- Negotiation & Interpersonal Skills
- Account Management
- Sales & Business Development
- Leadership & Team Management
- Customer-Centric Approach
- Process Improvement
- Independent & Results-Driven
- Proficient in Microsoft Office Suite
- Excellent written and verbal communication skills
- Time management
- Multitasking
- Strong problem-solving and analytical skills
Additional Skills Certifications
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Time management and multitasking
- Strong problem-solving and analytical skills
Timeline
Store Operations Manager
PM2 Global Corporation
10.2018 - 06.2020
Account Executive
Flexo Manufacturing Corporation
08.2015 - 04.2017
Marketing Assistant – Hand-held Phones
Samsung Electronics Philippines Corp
01.2015 - 08.2015
Human Resource Associate
Flexo Manufacturing Corporation
08.2014 - 09.2014
Cashier
Peanut Butter Company
04.2009 - 08.2010
Bachelor of Laws - Law
Arellano University School of Law
MBA - Marketing Management
Lyceum of The Philippines University
Post-Baccalaureate Diploma - Human Capital Management
De La Salle University – College of St. Benilde
Bachelor of Science - Business Studies (Major in Marketing Management)
San Sebastian College Recoletos
Similar Profiles
Emelia WyantEmelia Wyant
Data Specialist at Professional Materials Management (PM2)Data Specialist at Professional Materials Management (PM2)
Romavel TiosingRomavel Tiosing
Quantity Surveyor at Fredmark Builders Global CorporationQuantity Surveyor at Fredmark Builders Global Corporation
Mehakpreet Kaur DhillonMehakpreet Kaur Dhillon
Senior Accountant at Global Egg CorporationSenior Accountant at Global Egg Corporation