Summary
Overview
Work History
Education
Skills
Timeline

Phoebe Capucion

Senior Assistant Manager
Novaliches, Quezon City

Summary

Proven leader in customer service management and team development, I significantly enhanced customer satisfaction and sales performance at Eastwest Banking Corporation. Skilled in store operations and employee training, I excel in creating strategies that boost team motivation and productivity. My approach combines innovative sales techniques with effective team motivation, achieving notable improvements in customer loyalty and sales outcomes.

Overview

23
23
years of professional experience

Work History

Store Manager

Eastwest Banking Corporation
01.2022 - Current
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Store Manager

Eastwest Banking Corporation
09.2016 - 01.2022

Business Development Sales Officer

Eastwest Banking Corporation
09.2013 - 09.2016
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about [Product or Service].
  • Cultivated strong relationships, establishing trust and loyalty among clients.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Collaborated with marketing team to develop promotional materials to boost product visibility.
  • Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
  • Implemented cross-selling techniques within the team that significantly increased average transaction value.

Sales Associate/Customer Service Associate

Eastwest Banking Corporation
04.2007 - 09.2013
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Fixed Term Employee

Equitable PCI Bank
08.2005 - 01.2006
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

Cashier

Market Strategic Firm Inc.
09.2003 - 02.2004

Cashier

Jollibee Foods Corporations
11.2001 - 04.2002

Education

BBA - Marketing

Polytechnic University of The Philippines , Lopez Branch Lopez, Quezon
04.2001 -

High School Diploma -

Polytehnic University of The Philippines , Laboratory Highschool Lopez Branch Lopez, Quezon
04.2001 -

Lopez West Elementary School Bldg. 1, Lopez, Quezon
04.2001 -

Skills

Customer Service Management

Timeline

Store Manager - Eastwest Banking Corporation
01.2022 - Current
Store Manager - Eastwest Banking Corporation
09.2016 - 01.2022
Business Development Sales Officer - Eastwest Banking Corporation
09.2013 - 09.2016
Sales Associate/Customer Service Associate - Eastwest Banking Corporation
04.2007 - 09.2013
Fixed Term Employee - Equitable PCI Bank
08.2005 - 01.2006
Cashier - Market Strategic Firm Inc.
09.2003 - 02.2004
Cashier - Jollibee Foods Corporations
11.2001 - 04.2002
Polytechnic University of The Philippines - BBA, Marketing
04.2001 -
Polytehnic University of The Philippines - High School Diploma,
04.2001 -
Lopez West Elementary School Bldg. 1 - ,
04.2001 -

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Phoebe CapucionSenior Assistant Manager