Philip Rey Villaver
Gabi Cordova Cebu
Summary
Dynamic and results-oriented professional with extensive experience at EPerformax in enhancing customer satisfaction and resolving complex account issues. Excelled in quantitative research and strategic leadership, significantly improving client report accuracy. Skilled in clear communication and fostering positive relationships, consistently achieving and surpassing performance goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Performance Develoment Coach L2
EPerformax
09.2023 - Current
Take 60 to 70 calls from customers a day and assist them with their issues about their account standing, financial tracking, transaction disputes, and implement anti-fraud measures.
Performance Analyst L2
EPerformax
04.2022 - 09.2023
Compile data from evaluated contacts from consultants for client reports using a cohesive numerical format.
Customer Consultant
EPerformax
03.2021 - 06.2021
Take calls from customers and assist them with their issues about their account standing, financial tracking, transaction disputes, and implement anti-fraud measures.
Education
Hotel And Restaurant Management -
University of Cebu - Banilad Campus
Banilad Cebu CitySkills
- Clear and Concise Communication
- Strategic Leadership
- Quantitative Research Expert
- Effective Public Speaking
- Positive Interpersonal Skills
Accomplishments
- Coach of longest running team
Certification
- C.O.A.C.H Certified
Timeline
Performance Develoment Coach L2
EPerformax
09.2023 - Current
Performance Analyst L2
EPerformax
04.2022 - 09.2023
Customer Consultant
EPerformax
03.2021 - 06.2021
Hotel And Restaurant Management -
University of Cebu - Banilad Campus
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