Summary
Overview
Work History
Education
Skills
Timeline
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Philipp John Dingal

Philipp John Dingal

Intake Specialist/Customer Support/Sales Associate
Lapu-Lapu City

Summary

Positive and upbeat Customer Service Specialist bringing 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Experienced with managing client intake processes and ensuring accurate documentation. Utilizes excellent communication skills to gather and relay essential information. Knowledge of legal procedures and strong organizational skills to support case management.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Legal Intake Specialist

Simple.Biz (Hogan Smith Lawfirm)
10.2024 - 06.2025
  • Conducted initial client interviews to gather relevant information and assess legal needs, ensuring accurate data entry into case management systems.
  • Coordinated the scheduling of consultations and follow-up appointments for potential clients, optimizing attorney availability and client satisfaction.
  • Prepared and maintained detailed client files, including documentation of interactions, case notes, and related correspondence for efficient case tracking.
  • Provided support in managing the intake process by reviewing legal documents and ensuring compliance with firm protocols and regulations.

Appointment Setter

Redefined Growth Marketing
01.2024 - 10.2024
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Assisted customers with product-related questions, feedback and complaints.
  • Processed and issued product orders and service upgrades for customers.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.

Costumer Service Representative (sales advisor)

Concentrix Philippines
10.2020 - 01.2024
  • Provided exceptional customer support by addressing inquiries and resolving issues through multiple channels, including phone, email, and chat.
  • Utilized CRM software to track customer interactions and ensure timely follow-ups on support requests, improving response efficiency.
  • Monitored customer feedback through surveys and reviews, effectively communicating insights to management for strategic decision-making.
  • Handled escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions that aligned with company standards.
  • Maintained up-to-date knowledge of products and services to provide accurate information and recommendations to customers during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Bachelor of Industrial Technology - Civil Technology

Cebu Technological University
08.2018 - 03.2020

Skills

    Customer needs analysis

    Multi-tasking

    Active listening

    Call centre experience

    Client communication

    Client confidentiality

    Follow-up skills

    Case evaluation

    Case management software

    Intake process management

    Office administration

Timeline

Legal Intake Specialist

Simple.Biz (Hogan Smith Lawfirm)
10.2024 - 06.2025

Appointment Setter

Redefined Growth Marketing
01.2024 - 10.2024

Costumer Service Representative (sales advisor)

Concentrix Philippines
10.2020 - 01.2024

Bachelor of Industrial Technology - Civil Technology

Cebu Technological University
08.2018 - 03.2020

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Philipp John DingalIntake Specialist/Customer Support/Sales Associate