Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

PHILIP JOVAN BAUTISTA

Technical Support Specialist
Manila

Summary

Experienced Technical Support Specialist with 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Technical and Remote Support

Booth & Partners
Manila
08.2021 - Current
  • Resolved issues regarding software via phone or if necessary remote access.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Take up to 30 escalated calls or cases regarding technical issues, bugs, incompatibility and errors.
  • Perform remote access to resolved tutor or customers issue within the software as well as tweaking their system for optimized result.
  • Utilizing our tools (Salesforce, Zoura, GoToAssist) to provide customers and our tutors with direct and effective resolution.

Technical Support Specialist

iQor
Sta.Rosa Laguna
06.2020 - 07.2021
  • Take up to 60 inbound calls in efficient manner to provide resolutions to software or hardware issue.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained technical information in clear terms to promote better understanding for non-technical users.

CHART RETRIEVAL SPECIALIST

Microsourcing
10.2019 - 05.2020
  • Called up to 100 medical offices daily to request necessary medical records despite short training course in a project based enviroment
  • Being adept at using electronic and computing systems that are critical to efficient and effective medical data retrieving
  • Planning and scheduling provider office visits in such a way that he can accomplish and furnish the data within deadlines
  • Adhering to HIPAA's security and privacy norms
  • Maintaining utmost security and secrecy on medical records that are required to be transferred from providers' offices to their eventual destinations.

TECHNICAL SUPPORT REPRESENTATIVE

Concentrix, Sampaloc
04.2019 - 11.2019
  • Addressed customer service inquiries quickly and accurately
  • Daily answered up to 80 inbound calls and efficiently directed caller to correct individual or department
  • Communicated with customers to explain billing procedures and arranged for payment options, processed all payments accurately
  • Improved customer service by assisting in enhancement of company's technical support process.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Education

Undergraduate - Tourism Management

National Teachers College
Manila
06.2016 - 01.2019

Undergraduate - Banking & Finance

Polytechnic University of The Philippines
San Juan
06.2014 - 05.2016

Skills

Remote Technical Support (Mac, Windows, Linux)

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Timeline

Technical and Remote Support

Booth & Partners
08.2021 - Current

Technical Support Specialist

iQor
06.2020 - 07.2021

CHART RETRIEVAL SPECIALIST

Microsourcing
10.2019 - 05.2020

TECHNICAL SUPPORT REPRESENTATIVE

Concentrix, Sampaloc
04.2019 - 11.2019

Undergraduate - Tourism Management

National Teachers College
06.2016 - 01.2019

Undergraduate - Banking & Finance

Polytechnic University of The Philippines
06.2014 - 05.2016

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PHILIP JOVAN BAUTISTATechnical Support Specialist