Philip Christian Superal
Cagayan de Oro, Province of Misamis Oriental
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
BUSINESS MANAGER
Myself
05.2024 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the store while maintaining strong relationships.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
CUSTOMER SUPPORT SPECIALIST
Bloop Philippines
04.2023 - 04.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
LANGUAGE ASSISTANT
Escuelas Catolicas En Madrid
09.2019 - 04.2022
- Enhanced language learning by developing engaging and interactive lesson plans.
- Evaluated student performance using various assessment tools, providing meaningful data for ongoing improvement efforts.
- Utilized authentic materials such as news articles, films, and music to expose students to real-world applications of the target language.
- Designed formative assessments to gauge student progress and tailor instruction accordingly.
- Implemented differentiated instructional techniques to meet diverse learner needs within the classroom environment.
- Assisted colleagues in implementing innovative teaching strategies for improved student engagement.
- Collaborated with fellow educators to share best practices, resulting in a more cohesive curriculum across all language courses.
CULTURE AND LANGUAGE ASSISTANT
Ministry Of Education
09.2017 - 04.2019
- Participated in school-wide initiatives aimed at promoting multiculturalism and global awareness among students and staff members alike.
- Contributed to a positive school climate by actively participating in staff meetings, committees, and extracurricular activities.
- Performed support duties such as preparing materials, keeping records and scheduling activities.
- Documented students' progress toward meeting established treatment objectives.
Education
Bachelor of Arts - English Language
Xavier University-Ateneo De Cagayan
Cagayan De Oro03-2017
Skills
- Workflow management
- Customer communication and empathy
- Documentation and reporting
- Sales and marketing
- Risk assessment and management
- Complaint handling
- CRM software
- Call center experience
- Customer relationship management (CRM)
- Payment processing
Certification
- Certificate of Recognition, Department of Trade and Industry
Languages
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)
Japanese
Beginner (A1)
Timeline
BUSINESS MANAGER
Myself
05.2024 - Current
CUSTOMER SUPPORT SPECIALIST
Bloop Philippines
04.2023 - 04.2024
LANGUAGE ASSISTANT
Escuelas Catolicas En Madrid
09.2019 - 04.2022
CULTURE AND LANGUAGE ASSISTANT
Ministry Of Education
09.2017 - 04.2019
Bachelor of Arts - English Language
Xavier University-Ateneo De Cagayan
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