Philip Albert Medrano
Morong, Rizal
Summary
Versatile and results-driven professional with a proven track record in revenue cycle management and customer support, notably with R1 RCM Philippines Inc. Excelling in analytical thinking and communication, adept at multitasking and problem-solving to enhance customer satisfaction and operational efficiency. Demonstrated ability to manage data and provide exceptional service, achieving significant improvements in client engagement.
Overview
17
17
years of professional experience
Work History
Full-time project base employee
R1 RCM Philippines Inc.
01.2023 - 12.2023
- Handling Health Insurance account for Revenue Cycle Management service that is partnered with US hospital, handling Medical Billing and received Medical docs.from patients health providers
- Line of Business is CRC - Acute
Wells Fargo EGS, LLC-Philippines
07.2021 - 12.2022
- I took calls for an in-house banking and financial service, basically handling calls regarding the customer's bank account, whether there were any unauthorized charges, or how much the balance was, and I forwarded money to the account.
- For Everyday Banking (EDB-LOB)
Customer Support Officer
Legato Health Technologies
10.2019 - 05.2021
- - Took calls for an in-house healthcare insurance service in the U.S., namely Anthem Blue Cross Blue Shield. We receive calls particularly from providers (clinics, hospitals, doctors, nurses, and other medical practitioners). We look into insurance account verification and eligibility, check medical billing, and process claims and clinical requests from providers.
- Handled ACA Provider, Patient and Clinical services
QBE GSSC (Philippine Branch)
10.2018 - 09.2019
- Took in calls to an In-House Business for an Australian Insurance (General Insurance)
Amaysim Philippines
03.2018 - 10.2018
- Took in calls to an In-House Business for electricity and gas service
- Catered to Australian small to medium businesses and residential
CSS Corp.
10.2016 - 03.2018
- Took in calls for ROKU internet streaming devices and for Juniper Networks, which mostly cater to tech support systems and assist B2B and B2C. In this position, I handle calls regarding system relay, INFRA support, and carrier network support.
-TSR-IT Engr.
C3 Customer Contact Channel
01.2016 - 07.2016
- Took in calls for T-Mobile US
- Blended Customer Service and Technical Support
Sutherland Global Services
09.2014 - 12.2015
- Took in calls for PAYPAL NA
- Handled Disputes and Claims services
Convergys Philippines
10.2012 - 03.2014
- I took calls for AT&T, for credits, and the collection office, handling calls from customers who had issues with their billing, devices, and servicing. By creating new accounts, I managed to work my way up to being one of the senior SCRs, who handle retention as well as checking credit history and third-party collections accounts.
-CSR/SME
Teletech
01.2012 - 07.2012
- Took in calls for T-Mobile UK
- Blended Customer Service and Technical Support
Universal Agent
IBM GPS (Daksh)
11.2010 - 01.2012
- Took in calls for SPRINT, took in calls for T-MOBILE US, and for Universal agent post handles new accounts activation and device technical support concerns.
- -Universal Agent
SPI Global Services
08.2009 - 11.2010
- Took in calls for DISH Network
- Handled New accounts, Billing, and Technical support
STERLING Global Call Center
09.2006 - 03.2009
- Took in calls for seasonal Outbound accounts
Education
Some College (No Degree) - Auto-Mechanics
Pamantasan Ng Makati
West Rembo, Makati City03-1997
Secondary -
Makati High School (Main)
Brgy. Poblation03-1995
Elementary -
Baclaran Elementary School (Unit II)
Baclaran, Parañaque03-1991
Skills
- Problem solving
- Analytical thinking
- Communication
- Clerical support
- Verbal communication
- Multitasking
- Time management
- Flexible and adaptable
- Data management
- Customer service
Educational Attainment
Baclaran Elementary School (Unit II), 1985 - 1991, Makati High School (Main), 1991 - 1995, Pamantasan ng Makati, Auto-Mechanics, 1995 - 1997
Personal Information
- Age: 46
- Place of Birth: Manila (P.G.H)
- Height: 5'8"
- Weight: 70 kgs.
- Date of Birth: 11/06/78
- Nationality: Filipino
- Marital Status: Married
- Religion: Baptist
Timeline
Full-time project base employee
R1 RCM Philippines Inc.
01.2023 - 12.2023
Wells Fargo EGS, LLC-Philippines
07.2021 - 12.2022
Customer Support Officer
Legato Health Technologies
10.2019 - 05.2021
QBE GSSC (Philippine Branch)
10.2018 - 09.2019
Amaysim Philippines
03.2018 - 10.2018
CSS Corp.
10.2016 - 03.2018
C3 Customer Contact Channel
01.2016 - 07.2016
Sutherland Global Services
09.2014 - 12.2015
Convergys Philippines
10.2012 - 03.2014
Teletech
01.2012 - 07.2012
Universal Agent
IBM GPS (Daksh)
11.2010 - 01.2012
SPI Global Services
08.2009 - 11.2010
STERLING Global Call Center
09.2006 - 03.2009
Some College (No Degree) - Auto-Mechanics
Pamantasan Ng Makati
Secondary -
Makati High School (Main)
Elementary -
Baclaran Elementary School (Unit II)
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