Philip Tolentin

Freight Contract Analysis & Risk Mitigation

- Responsible for analyzing freight contracts across various modes, equipment types, and Logistics Service Providers (LSPs) to identify opportunities for cost savings and mitigate financial risks.
- Identified actionable solutions and executed initiatives to drive improved results and cost efficiency.
- Prepared comprehensive weekly, monthly, and quarterly reports on logistics cost components and performance metrics.
- Conducted in-depth analysis and interpretation of logistics cost data to identify trends, anomalies, and areas for optimization.
- Gathered and analyzed data to evaluate potential solutions, and applied findings to resolve similar challenges in future scenarios.

Financial Data Analysis & Audit Support

- Analyzed financial transaction data to uncover patterns, trends, and inconsistencies, ensuring alignment with financial goals and identifying potential risks.
- Led audit projects to ensure the timely completion of tasks, demonstrating effective planning, execution, and follow-up.
- Enhanced operational efficiency by continuously evaluating business processes, identifying opportunities to optimize and align with industry best practices.
- Conducted follow-up audits to monitor the progress of corrective actions implemented in response to prior findings.
- Performed risk-based audits across multiple business units to identify vulnerabilities in the organization’s operations and safeguard against financial risks.
- Evaluated internal control systems through detailed testing and analysis of key financial transactions.

Risk Management & Policy Development

- Contributed to improved risk management by supporting the development and implementation of corporate policies and procedures.
- Prepared detailed audit reports, outlining findings, recommendations, and actionable plans for management to review and implement.
- Adhered to established auditing processes to ensure compliance with internal and regulatory requirements.
- Coordinated, managed, and implemented auditing projects, preparing necessary materials for evaluation.
- Conducted thorough observations and reviewed supporting documents to strengthen audit conclusions.
- Analyzed findings and financial data to generate insightful reports for senior management’s decision-making.

I am responsible for ensuring that all invoices and bills from various Logistics Service Providers (LSPs) are processed and paid promptly, meticulously overseeing the entire payment cycle from receipt through to final settlement. In addition, I proactively monitor and manage the end-to-end process, consistently implementing innovative solutions that optimize efficiency, drive tangible results, enhance profitability, and contribute to the organization's strategic objectives and goals.

• Led regular team meetings to review performance metrics, identify areas for improvement, and align on team goals.
• Managed and motivated a team of support professionals, fostering collaboration and setting clear performance objectives to drive success.
• Conducted consistent performance evaluations, offering constructive feedback and guidance to encourage continuous growth and development among team members.
• Monitored and analyzed support metrics to uncover trends, pinpoint gaps, and recommend actionable solutions to enhance team performance.
• Developed and maintained a comprehensive knowledge base, enabling customers to effectively self-serve and resolve issues independently when appropriate.
• Analyzed support trends to identify opportunities for process optimization, streamlining workflows for greater efficiency.
• Elevated customer satisfaction by addressing and resolving support issues promptly, ensuring a seamless and positive customer experience.

My role involves identifying opportunities for automation, elimination, and process improvement throughout the entire invoicing cycle — from receipt to payment. I continuously evaluate the process to uncover inefficiencies and implement enhancements that streamline workflows and drive greater efficiency.

I ensure that all invoices and bills from various Logistics Service Providers (LSPs) are paid promptly, overseeing the process from receipt to final payment and settlement. I also manage the entire payment cycle, driving innovation at each stage to improve efficiency, enhance profitability, and support the organization in achieving its strategic objectives and goals.

My primary responsibility is to assist Process Managers in conducting Rating Analysis for all Logistics Service Providers (LSPs) they manage, across various shippers and industries.

I assist Process Managers and Exceptions Analysts within the company by handling the denial, approval, and reprocessing of invoices as requested.