Philip Gallego
Test Technician
Tanza, Province Of Cavite
Summary
Results-driven professional with experience at Analog Devices, excelling in performance testing and electrical safety. Proven ability to enhance client satisfaction through effective communication and teamwork. Skilled in machine operation and reporting, consistently achieving accurate test results while maintaining compliance with industry standards. Committed to fostering strong relationships and anticipating client needs.
Overview
9
9
years of professional experience
Work History
Final Test Technician
Analog Devices
08.2018 - Current
- Achieved accurate test results using calibrated equipment and adhering to established protocols.
- Maintained an organized work area, contributing to overall cleanliness and functionality within the testing facility.
- Ensured compliance with industry standards by staying current on regulations and incorporating updates into testing processes.
- Collaborated with engineers to develop custom test plans for unique or challenging product configurations, ensuring successful outcomes.
- Operated and maintained testing equipment.
- Followed safety protocols while handling hazardous materials.
- Communicated product failures and testing problems with TPE department.
Customer Service Representative
Convergys
01.2017 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Account Manager
Tech1 Corporation
01.2016 - 01.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Education
No Degree - Industrial Electrical Technology
MFI Polytechnic Institute Inc.
Pasig, Metro Manila, Philippines 04.2001 -
Skills
Electrical safety
Machine operation
Teamwork
Hardware installation
Performance testing
First-level Verification
Setup Verification
Multitasking
Reporting and analysis
Computer proficiency
Timeline
Final Test Technician
Analog Devices
08.2018 - Current
Customer Service Representative
Convergys
01.2017 - 02.2018
Account Manager
Tech1 Corporation
01.2016 - 01.2017
No Degree - Industrial Electrical Technology
MFI Polytechnic Institute Inc.
04.2001 -
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