Philip Del Rosario

• Review effectiveness of risk management plan and resources for transport execution.
• Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations.
• Communicate importance of achieving cargo handling timeframe outcomes with efficient use of resources.
• Review cargo consolidation plans to identify savings in space, cost and efficiency.
• Analyzed data on transport routes, identifying areas for improvement and optimization to reduce transit times.
• Conducted risk assessments for transportation processes to identify potential hazards or inefficiencies requiring proactive intervention or modification of established protocols.
• Implemented environmentally sustainable practices within the transport department, such as promoting fuel-efficient driving techniques or adopting alternative fuels where feasible.
• Developed comprehensive training programs for drivers, improving safety standards and reducing accident rates.
• Increased overall fleet performance by implementing regular maintenance checks and upgrades as needed.
• Improved efficiency in transportation operations by streamlining processes and implementing innovative solutions.
• Oversaw team of 40 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
• Organized records of vehicles, schedules and completed orders.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• Communicated with customer service and sales teams to improve productivity and service ratings.
• Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
• Enhanced customer satisfaction through proactive communication and effective issue resolution.
• Established clear lines of accountability for all members of the transport team, fostering a culture of responsibility and results-oriented performance expectations.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Managed a team of drivers, dispatchers, and administrative staff to ensure smooth transportation operations.
• Tracked production and quality control systems to proactively identify deficiencies.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Created detailed reports on transportation metrics such as on-time delivery rates or fuel consumption per mile driven – this enabled informed decision-making related to resource allocation priorities.
• Ensured timely deliveries by closely monitoring and managing schedules, driver availability, and vehicle maintenance.
• Reviewed transportation contracts to identify potential cost savings or service enhancements that could be exploited through renegotiation efforts with vendors.
• Evaluated employee performance regularly, providing constructive feedback aimed at driving continuous improvement in both individual skills and teamwork dynamics within the transport department.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Maintained strict adherence to federal regulations and company policies regarding driver hours-of-service limits, vehicle inspections, and cargo security measures.
• Developed and maintained knowledgeable and productive team of employees.

• Providing daily fuel forecasts and analysis for the global market as well as the Philippine market in regard to current events that are occurring on a global scale.
• Engage in price negotiations with various suppliers, including Seaoil Philippines, Caltex, Shell, Petron, and others.
• Manage the company's fuel purchases and the search for trustworthy fuel suppliers.
• Manage our nationwide depots, which include monitoring maintenance, calibration, stock inventories, and dieselman management.
• Provides weekly data reporting in Execom, such as fuel expenses, truck accuracy, efficiency, Matrix, and route management.
• Conducting monthly audits on each truck and route to determine its accuracy and efficiency.
• Suggest and recommend process improvements to management for continuous departmental improvement in order to achieve quality management system.
• Oversee the fuel department to ensure that it fulfills its responsibilities and assists with operations, including providing fuel to each truck based on its trip itinerary.

• Implement and maintain security policies for computer system and network as directed by the Executives.
• In charge of managing social media accounts for posting and publication.
• Website management.
• SEO management.
• Manage servers and networking equipment including installing, maintaining and upgrading of windows, system, and antivirus in based servers and desktops.
• Assist developers with systems-related requests and issues.
• Perform routine audits of systems and software (Payroll, Billing, Maya, HRIS, and Recruitment).
• Ensure implementation of Systems and Development Projects for computer operations and system administrations.
• Develop a detailed project plan to monitor and track progress or performance, specifically to analyze the successful completion of the project.
• Ensure that all projects are delivered on time, within scope and within the budget.
• Leads in training various departments as needed for the purpose of assisting them in proper, efficient and effective use of systems.
• Record important and detailed root cause of system problem as well as actions taken against system provider.
• Create and maintain comprehensive project documentation.
• Develop and recommend programs or system that may shorten the process for each department.
• Assumes the other duties as assigned by the Executives.

• The DQMR is primarily responsible for assisting the QMR in the establishment, day-to-day implementation, and maintenance of the QMS, particularly those related to their respective area.
• Assisting the QMR in all identified responsibilities including review of documents pertaining to QMS particularly the auditable one.
• Managing the implementation of relevant management system policies, objectives, plans & programs, procedures, work instructions and guidelines in their area.
• Initiating, identifying and recording any problem in the department relating to the QMS policies, objectives, plans & programs, procedures, work instructions and guidelines, and ensuring timely and adequate actions to management system nonconformities.
• Ensuring that the quality policy and objectives are implemented and are compatible with the strategic direction and the context of the organization.
• Communicating the importance of effective quality management and of conforming to the QMS requirements of effective quality management and of conforming to the QMS requirements to ensure that the QMS achieves its intended results.
• Assumes the other duties as assigned by the immediate superior.

• Responsible for organizing and supervising internal audits in accordance with the annual audit plan.
• Oversee the process then make any necessary recommendations to change policies, implement new systems or even change employee roles and team structures.
• Coordinate with the staff members regarding the auditing procedures.
• Determine the potential risks and take measures to address them.
• Produce reports that highlight problems and provide potential solutions to those problems.
• Active engagement with the Managers and Executives to gain a detailed understanding of the business process. Supervise, coach and develop staff within team.
• Ensure compliance with both internal (audit methodology and risk management) and external (regulatory) requirements.
• Working directly with the Executives to take appropriate actions based on audit findings.
• Assumes the other duties as assigned by the Executives.

• Develop and implement transportation schedules for guests and employees.
• Oversee the operation of resort vehicles, including shuttles, carts, and other modes of internal transport.
• Coordinate the movement of goods and supplies within the resort, ensuring timely and efficient delivery.
• Supervise transportation staff, including drivers and maintenance personnel.
• Recruit, train, and evaluate transportation team members to ensure high service standards.
• Conduct regular safety and operational training sessions.
• Ensure courteous and efficient transportation services for guests, enhancing their overall experience.
• Address guest inquiries and concerns related to transportation promptly and professionally.
• Work closely with other resort departments to coordinate transportation needs for special events and activities.
• Ensure all resort vehicles are well-maintained, clean, and safe for operation.
• Schedule regular vehicle inspections and maintenance, addressing any issues promptly.
• Implement and enforce safety protocols for all transportation operations.
• Prepare and manage the transportation department's budget, monitoring expenses and optimizing costs.
• Maintain accurate records of vehicle usage, fuel consumption, and maintenance.
• Oversee inventory and procurement of transportation-related supplies and equipment.
• Ensure all transportation operations comply with local government regulations and resort policies.
• Stay updated on industry best practices and incorporate them into the resort's transportation services.
• Monitored logistics performance and identified improvement opportunities.
• Collaborated with cross-functional teams to ensure seamless coordination of supply chain activities.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Directed shipping and receiving of wide range of products daily.
• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
• Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
• Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
• Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
• Facilitated integration of new technologies into logistics operations, keeping company at forefront of industry trends.
• Enhanced logistics operations visibility with implementation of new tracking system, reducing lost shipments significantly.
• Drove continuous improvement initiatives in logistics department, fostering culture of innovation and efficiency.

Managers On Duty (MOD):

Guest Relations & Service:

• Greet and welcome guests warmly, addressing them by name if possible.
• Anticipate and fulfill guest requests promptly and efficiently.
• Resolve guest complaints and issues effectively, ensuring guest satisfaction.
• Provide information about the hotel, local attractions, and amenities.
• Monitor guest safety and security throughout the hotel.
• Respond to emergencies such as fires, medical situations, or security breaches.
• Coordinate with security personnel to maintain a safe environment.

Operational Oversight:

• Monitor the performance of all departments (front desk, housekeeping, food & beverage, etc.).
• Ensure that all hotel services are delivered according to established standards.
• Address any operational issues that arise during the shift.
• Guide and assist staff members in their duties.
• Resolve any staff conflicts or disciplinary issues.
• Ensure staff adherence to hotel policies and procedures.
• Handle cash transactions and ensure proper cash handling procedures are followed.
• Monitor and control expenses within budgetary guidelines.

Administrative Tasks:

• Document daily activities, incidents, and guest feedback.
• Prepare reports for management summarizing the day's operations.
• Maintain effective communication with all departments and staff members.
• Communicate important information to management and other relevant parties.

Other Responsibilities:

• Regularly inspect guest rooms and public areas to ensure cleanliness and maintenance standards.
• Coordinate and assist with the planning and execution of special events.
• Stay informed about hotel policies, procedures, and any changes in the hospitality industry.

• Manage parcels, cash processing, disbursement, and day-to-day routines to ensure accuracy, minimize loss, and maximize effectiveness.
• Manage transportation / distribution routes of branches and solve problems during transportation for maximum efficiency.
• Manage communication with customers and related people in all communication channels.
• To give advice and solve basic problems in the receiving - delivery of parcels.
• Responsible for ensuring customer information is accurate as standard.
• Check the records and reports of the day / week / month.
• Analyze the problem and performance.
• To create solutions that will result in increased productivity and efficiency in delivery.
• Support resources that are utilized in the operation are sufficient to ensure that employees are able to perform their jobs effectively.
• Supervise employee management in terms of scheduling, provide adequate support for the resources used in the work.
• Directing, giving advice, training, working standards for subordinates to ensure efficient operation and availability for migration or appoint in the future.

• Establishing and overseeing corporate accounts.
• Managed numerous phone lines to schedule appointments, respond to inquiries from clients, and provide quotes.
• Develop business plans that prioritize client support.
• Ensuring that all drivers are dispatched and carefully monitored.
• Provide assistance to clients overseas.
• Complete paperwork for customers and collect payments.
• Preparing the drivers' payroll.
• Ensure to receive all phone calls from drivers at any hour of the day.
• Resolve client concerns and refer issues to appropriate parties.
• Conduct a thorough review and organization of all the necessary transportation paperwork, including driver logs and trip reports.

• Conduct an audit of each client's financial records in accordance with the audit schedule.
• Perform Implementation of the Accounting System (XERO) for each client, as well as the provision of training concerning its utilization.
• Conduct a thorough review and audit of the entries that have been made in the (XERO).
• Responsible for closing books and preparing financial statements.
• Responsible for preparing the monthly income statement as well as the expenses report.
• Perform yearly inventory.
• Responsible for preparing and processing the payroll of employees on a semi-monthly basis.
• Reconciliation of bank accounts.
• In charge of preparing and filling out returns for the Bureau of Internal Revenue to its client.

• Manages the pricelists for all Alaska products; updates system pricing and verifies the accuracy of pricelist computations.
• Prepares credit memo and debit memo for official receipt deductions and sales return through Oracle and SAP system.
• Proofreading (checks data/proof list based on text file before invoicing through Oracle and SAP system.
• Conducts monthly and year-end Physical Inventory.
• Creates credit memos for bad and good order returns using SAP system.
• Filing of Documents (sales Invoice and Delivery Receipt).
• Validates shipping lines (Aboitiz) Statement of Account.
• Bill of lading monitoring for provincial shipments.
• Assign to designate/control shipment number to all warehouses.
• Checks sales orders against packing lists as withdrawal documents.
• Checks bill of lading to ensure that stocks withdrawn were posted.
• Maintain a file for the above documents.