PHILIP CAPANZANA

Verizon Customer Representative and Sales for 3 and half years and currently a Team Leader

Key aspects as Team Leader

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Customer Representative and Sales for three years, handling Telco for AT&T, and later became an SME.

And also

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information

Inbound and Outbound Sales Agent for International Foreslx Market

Inbound and Outbound Sales Representative to promote onlines classes in the US.

Sprint Customer finance services