Accomplished Head Barista at Liwanag Cafe, renowned for mastering coffee preparation techniques and elevating customer service standards. Demonstrated expertise in coffee machine calibration and latte art, alongside a proven ability to enhance the customer experience through personalized service. Skilled in fostering team collaboration and maintaining high cleanliness standards, contributing to significant customer satisfaction. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
• Mastered coffee preparation techniques, consistently delivering high-quality beverages by adhering to established recipes for 5 Store Branches (Dasmarinas, Binan, Bacoor, GMA, Trece)
• Shared expert knowledge on coffee blends and preparation methods, answering customer questions with enthusiasm and expertise.
• Engaged customers to understand their coffee desires, providing tailored recommendations and assistance.
• Presented menus and efficiently processed food and beverage orders to enhance customer experience.
• Maintained a clean and inviting dining environment by promptly clearing tables and managing cleanliness.
• Collaborated with the team in all front-of-house tasks, demonstrating flexibility and a team-player attitude.
• Delivered exceptional customer service by greeting guests with a warm, personalized welcome and building rapport through remembering regulars' names and preferences.
• Engaged with patrons to understand their coffee preferences and assist in menu selections, ensuring a tailored customer experience.
• Efficiently managed menu distribution and accurately take food and beverage orders, providing recommendations as needed.
• Operated the cash register with precision, ensuring accurate transactions and providing change with a courteous demeanor.
• Executed daily opening and closing protocols efficiently in the preparation area.
• Maintained rigorous adherence to Food Safety and Sanitation standards.
• Proficient in the preparation of marinated products according to established recipes.
• Skilled in ingredient assembly and standard portion control for each product.
• Managed inventory effectively, utilizing FIFO method, and ensures proper labeling for shelf-life.
• Ensured optimal levels of raw material back-stock are maintained.
• Diligently tracked and minimized waste and scrap.
• Expertly manipulated metal components utilizing an array of fabrication tools including saws, lathes, drill presses, and grinders, ensuring precision shaping and cutting.
• Skillfully assembled and constructed metal products, guaranteeing each piece met exact specifications for functionality and accuracy.
• Upheld a meticulous and hazard-free workspace by strictly adhering to established procedures, regulations, and guidelines.
• Diligently maintained and sanitized all metal fabrication machinery and equipment, promoting longevity and peak performance in workshop operations.
Customer Service (Face to Face)
Coffee Machine Calibration
Coffee Calibration
Latte Art