Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Philip Astorga

Head Barista

Summary

Accomplished Head Barista at Liwanag Cafe, renowned for mastering coffee preparation techniques and elevating customer service standards. Demonstrated expertise in coffee machine calibration and latte art, alongside a proven ability to enhance the customer experience through personalized service. Skilled in fostering team collaboration and maintaining high cleanliness standards, contributing to significant customer satisfaction. Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.

Overview

5
5
years of professional experience

Work History

Head Barista

Liwanag Cafe
02.2024 - Current

• Mastered coffee preparation techniques, consistently delivering high-quality beverages by adhering to established recipes for 5 Store Branches (Dasmarinas, Binan, Bacoor, GMA, Trece)

• Shared expert knowledge on coffee blends and preparation methods, answering customer questions with enthusiasm and expertise.

• Engaged customers to understand their coffee desires, providing tailored recommendations and assistance.

• Presented menus and efficiently processed food and beverage orders to enhance customer experience.

• Maintained a clean and inviting dining environment by promptly clearing tables and managing cleanliness.

• Collaborated with the team in all front-of-house tasks, demonstrating flexibility and a team-player attitude.

Barista | Dining | Cashier | Waiter

Liwanag Cafe
10.2022 - 02.2024

• Delivered exceptional customer service by greeting guests with a warm, personalized welcome and building rapport through remembering regulars' names and preferences.

• Engaged with patrons to understand their coffee preferences and assist in menu selections, ensuring a tailored customer experience.

• Efficiently managed menu distribution and accurately take food and beverage orders, providing recommendations as needed.

• Operated the cash register with precision, ensuring accurate transactions and providing change with a courteous demeanor.

Merchandiser

SM Molino
11.2021 - 05.2022

• Executed daily opening and closing protocols efficiently in the preparation area.

• Maintained rigorous adherence to Food Safety and Sanitation standards.

• Proficient in the preparation of marinated products according to established recipes.

• Skilled in ingredient assembly and standard portion control for each product.

• Managed inventory effectively, utilizing FIFO method, and ensures proper labeling for shelf-life.

• Ensured optimal levels of raw material back-stock are maintained.

• Diligently tracked and minimized waste and scrap.

Machine Operator/Fabricator

Alu Ace Coproration
09.2019 - 04.2020

• Expertly manipulated metal components utilizing an array of fabrication tools including saws, lathes, drill presses, and grinders, ensuring precision shaping and cutting.

• Skillfully assembled and constructed metal products, guaranteeing each piece met exact specifications for functionality and accuracy.

• Upheld a meticulous and hazard-free workspace by strictly adhering to established procedures, regulations, and guidelines.

• Diligently maintained and sanitized all metal fabrication machinery and equipment, promoting longevity and peak performance in workshop operations.

Education

Barista NCII Graduate - Barista

Divine Mercy International Institute Inc
Silang, Province Of Cavite, Philippines
04.2001 -

Skills

Customer Service (Face to Face)

Coffee Machine Calibration

Coffee Calibration

Latte Art

Accomplishments

  • Awarded as Barista of the Year in 2023
  • Onboarded team/staff members on the 5 Store Branches of Liwanag Cafe

Timeline

Head Barista

Liwanag Cafe
02.2024 - Current

Barista | Dining | Cashier | Waiter

Liwanag Cafe
10.2022 - 02.2024

Merchandiser

SM Molino
11.2021 - 05.2022

Machine Operator/Fabricator

Alu Ace Coproration
09.2019 - 04.2020

Barista NCII Graduate - Barista

Divine Mercy International Institute Inc
04.2001 -
Philip AstorgaHead Barista