PHELPS ORTIL LARANJO
Compound 12 Door 7, Dagot Street, Barangay Manresa, Quezon City,Philippines
Summary
Cruise hospitality professional supporting food and beverage service, guest relations, and suite dining in expedition settings. Delivers accurate order taking, menu guidance, table presentation, and sanitation while coordinating with restaurant teams to keep service smooth and guests satisfied.
Overview
2
2
Languages
16
16
years of professional experience
Work History
WAITER at MV World Voyager Yacht Expedition Vessel
Mystic Cruises (North Sea Marine / V.Ships)
04.2026 - 10.2026
- Took orders accurately and delivered meals and beverages promptly while providing menu information and recommendations to enhance the dining experience.
- Delivered courteous food and beverage service, enhancing guest satisfaction and adhering to onboard hospitality standards.
- Responded professionally to guest requests and coordinated with colleagues to ensure efficient service.
- Maintained table settings and service-area cleanliness, ensuring a welcoming dining atmosphere for guests.
WAITER at MV World Navigator Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
06.2025 - 12.2025
- Accurately took orders and promptly delivered meals and beverages, ensuring a seamless dining experience.
- Delivered professional food and beverage service, enhancing guest satisfaction and aligning with onboard hospitality standards.
- Maintained table settings and dining presentation while ensuring service-area cleanliness and promptly responding to guest requests.
WAITER at MV World Traveller Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
09.2024 - 03.2025
- Provided attentive food and beverage service, enhancing guest experience in an expedition cruise setting.
- Collaborated with the restaurant team to ensure seamless service operations, contributing to overall guest satisfaction.
- Guided guests with menu selections and special requests while preparing tables and ensuring dining areas met high standards.
BUTLER at MV World Traveller Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
08.2024 - 09.2024
- Coordinated dining and spa reservations while managing in-suite breakfast, lunch, and dinner arrangements.
- Delivered personalised stateroom service, ensuring guest privacy and preferences were prioritised.
- Maintained minibar supplies, streamlined laundry collection and delivery, and facilitated luggage unpacking and packing.
WAITER at MV World Navigator Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
10.2023 - 04.2024
- Delivered food and beverages according to onboard standards, ensuring guest satisfaction through accurate order delivery.
- Prepared tables and maintained dining-room readiness, addressing guest inquiries with courtesy to enhance dining experience.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
11.2022 - 06.2023
- Assisted with beverage service and bartending duties, ensuring timely and efficient guest service.
- Cleaned surfaces and equipment to uphold hygiene standards, polished wine and water glasses, and supported dining service and stewarding duties to enhance guest experience.
- Maintained cleanliness of guest areas and service equipment to promote a welcoming environment.
WAITER at MV Vasco da Gama
Mystic Cruises (North Sea Marine / V.Ships)
12.2021 - 06.2022
- Delivered food and beverages, addressed menu inquiries, and ensured dining area cleanliness to enhance guest experience.
- Collaborated with restaurant colleagues to provide efficient and courteous service, contributing to a positive dining atmosphere.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
02.2020 - 12.2020
- Supported beverage service with bartending duties, enhancing guest experience.
- Cleaned and polished wine and water glasses while assisting with dining service and stewarding tasks, contributing to overall dining ambiance.
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Attended to customer enquiries and concerns, providing swift resolution.
- Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
01.2019 - 08.2019
- Assisted beverage and dining service while ensuring cleanliness of guest areas and service equipment.
- Polished glassware to enhance presentation and cleanliness in dining areas. and general stewarding responsibilities.
- Maintained cleanliness and organisation in passenger cabins, common areas, and workspaces to uphold health and safety standards.
- Attended to customer enquiries and concerns, providing swift resolution.
- Coordinated with kitchen staff to facilitate timely and accurate meal service, meeting specific dietary requirements of passengers.
RESTAURANT TRAINEE at MV Mein Schiff 5
Tui Cruises (Jebsen PTC)
12.2017 - 09.2018
- Supported restaurant team in preparing tables, serving food, and organising dining area to enhance guest experience.
- Acquired comprehensive understanding of cruise ship restaurant protocols and hospitality standards to ensure high-quality service.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
BUSBOY at MV Mein Schiff 1
Tui Cruises (Jebsen PTC)
12.2016 - 10.2017
- Cleared and reset tables to maintain efficient dining flow, replenished dishes, glassware, cutlery, and service supplies, and supported Waiters during peak service times.
- Removed waste and inadequate food items regularly to keep work spaces neat and clean.
- Demonstrated flexibility and willingness to take on additional responsibilities as required, supporting overall team dynamics.
- Supported inventory management by monitoring and restocking cleaning supplies and dining utensils as necessary.
BUSBOY at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
01.2016 - 10.2016
- Cleared used tableware and prepared tables for next service to ensure seamless dining experience, assisted with food delivery to enhance guest satisfaction, and organized service equipment for efficient workflow.
- Removed waste and inadequate food items regularly to keep work spaces neat and clean.
- Demonstrated flexibility and willingness to take on additional responsibilities as required, supporting overall team dynamics.
- Supported inventory management by monitoring and restocking cleaning supplies and dining utensils as necessary.
GALLEY UTILITY at MV Mein Schiff 3
Tui Cruises (Jebsen PTC)
12.2014 - 09.2015
- Cleaned kitchen work areas and equipment to uphold sanitation standards during galley operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
GALLEY UTILITY at MV Mein Schiff 1
Tui Cruises (Jebsen PTC)
09.2013 - 06.2014
- Executed galley cleaning and utility duties, maintained hygienic work areas and facilitated efficient daily kitchen operations.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
FOOD ATTENDANT
MV SuperFerry 21 — 2GO Travel
04.2012 - 10.2012
- Supported passenger food service and ensured clean, organised dining and service areas for optimal customer experience.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
FOOD ATTENDANT
MV St. Pope John Paul II — 2GO Travel
11.2011 - 01.2012
- Assisted with food service for passengers, kept the dining area tidy and welcoming, and offered friendly assistance to enhance passenger experience.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
HOUSEKEEPING INTERN
Emiramona Garden Hotel
Tagaytay City, Philippines
10.2010 - 11.2010
- Assisted with room cleanliness and guest-area upkeep in accordance with hotel standards.
- Delivered hospitality services, ensuring guest satisfaction at a 3-star hotel.
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved complaints through calm communication and effective problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
- Assumed additional responsibilities to support team objectives.
Education
Bachelor of Science - Hotel and Restaurant Management (BSHRM)
The University of Manila
Gastambide, Sampaloc, Manila01-2011
Sergio Osmeña Sr. High School
01-2007
Masambong Elementary School
01-2000
Skills
- Food & Beverage Service
- Restaurant & Dining Service
- Order Taking & Menu Recommendations
- Fine Dining & Table Presentation
- Butler & Suite Dining Service
- Minibar Replenishment
- Guest Requests & Reservations
- Housekeeping & Sanitation
- Glassware & Silverware Polishing
- Cruise Ship Hospitality Operations
- Multicultural Guest Service
- Order accuracy
- Food safety awareness
- Teamwork & Time Management
- Patience under pressure
- Guest Relations & Satisfaction
- Food safety awareness
Languages
English
Upper Intermediate
B2
German
Intermediate
B1
REFERENCES
Professional references available upon request.
ADDITIONAL INFORMATION
Height: 157 cm | Weight: 55 kg
Timeline
WAITER at MV World Voyager Yacht Expedition Vessel
Mystic Cruises (North Sea Marine / V.Ships)
04.2026 - 10.2026
WAITER at MV World Navigator Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
06.2025 - 12.2025
WAITER at MV World Traveller Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
09.2024 - 03.2025
BUTLER at MV World Traveller Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
08.2024 - 09.2024
WAITER at MV World Navigator Yacht Expedition Vess
Mystic Cruises (North Sea Marine / V.Ships)
10.2023 - 04.2024
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
11.2022 - 06.2023
WAITER at MV Vasco da Gama
Mystic Cruises (North Sea Marine / V.Ships)
12.2021 - 06.2022
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
02.2020 - 12.2020
JUNIOR STEWARD at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
01.2019 - 08.2019
RESTAURANT TRAINEE at MV Mein Schiff 5
Tui Cruises (Jebsen PTC)
12.2017 - 09.2018
BUSBOY at MV Mein Schiff 1
Tui Cruises (Jebsen PTC)
12.2016 - 10.2017
BUSBOY at MV Mein Schiff 2
Tui Cruises (Jebsen PTC)
01.2016 - 10.2016
GALLEY UTILITY at MV Mein Schiff 3
Tui Cruises (Jebsen PTC)
12.2014 - 09.2015
GALLEY UTILITY at MV Mein Schiff 1
Tui Cruises (Jebsen PTC)
09.2013 - 06.2014
FOOD ATTENDANT
MV SuperFerry 21 — 2GO Travel
04.2012 - 10.2012
FOOD ATTENDANT
MV St. Pope John Paul II — 2GO Travel
11.2011 - 01.2012
HOUSEKEEPING INTERN
Emiramona Garden Hotel
10.2010 - 11.2010
Bachelor of Science - Hotel and Restaurant Management (BSHRM)
The University of Manila
Sergio Osmeña Sr. High School
Masambong Elementary School