Phe-Ann Arocha
CSC Eligible (Professional); Competitively Skilled In Administrative And Community Works
San Francisco
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Community Empowerment Facilitator
Department Of Social Welfare And Development
09.2021 - Current
- Analyzed assigned day support service programming and implemented changes to maximize program success.
- Delivered daily direct support to clients with disabilities and disadvantages.
- Developed, planned and coordinated leisure activities to promote greater community independence, skills and social interaction.
- Recruited, retained and recognized range of volunteers for successful program delivery.
Customer Service Associate
24/7 Customer Service Philippines Inc.
07.2017 - 08.2018
- Developed and actualized customer service initiatives to decrease wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Customer Account Executive
CONVERGYS Philippines Services Corporation
03.2016 - 05.2017
- Attended networking events to build relationships and identify sales opportunities.
- Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
- Developed and managed strong and growing pipelines of prospective small business customers.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
Education
No Degree - Korean Language Course
Victorious Language And Technology Center, Inc.
Cebu City, Cebu, Philippines 04.2001 -
Bachelor of Science - International Relations
Mindanao State University
Marawi City, Lanao Del Sur 04.2001 -
Skills
Community Engagement
Fundraising Strategies
Capacity Building
Partnership Development
Budgeting Expertise
Resource Mobilization
Stakeholder Collaboration
Training Facilitation
Time Management Abilities
Multitasking
Teamwork and Collaboration
Strategic Planning
Decision-Making
Time Management
Task Prioritization
Professional Demeanor
Reliability
Organizational Skills
Written and Verbal Communication
Problem-Solving Abilities
Service Planning
Relationship Building
Adaptability
Attention to Detail
Analytical Thinking
Community Outreach
Problem-Solving Aptitude
Client Needs Assessments
Data Analysis
Effective Communication
Interviewing Skills
Adaptability and Flexibility
Proficient in Microsoft Office
Timeline
Community Empowerment Facilitator
Department Of Social Welfare And Development
09.2021 - Current
Customer Service Associate
24/7 Customer Service Philippines Inc.
07.2017 - 08.2018
Customer Account Executive
CONVERGYS Philippines Services Corporation
03.2016 - 05.2017
No Degree - Korean Language Course
Victorious Language And Technology Center, Inc.
04.2001 -
Bachelor of Science - International Relations
Mindanao State University
04.2001 -