Peter Paul Delos Santos
Self-Employed
Blk 12 Lot 15 CL Montelibano Ext., Greensville 1,Bacolod City
Summary
Driven Service Advisor with a proven track record at Chevrolet, enhancing customer satisfaction and exceeding service targets through expert vehicle assessments and high-quality repair recommendations. Skilled in customer service and computer skills, adept at boosting revenue by identifying customer needs and suggesting essential services. Demonstrated professionalism and adaptability, achieving notable customer loyalty and trust.
Overview
5
5
years of professional experience
Work History
Service Advisor
Highway Tire Service Center
08.2009 - 11.2011
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed process improvements to enhance overall delivery of service.
Service Advisor
Cheverolet
09.2006 - 05.2008
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
Education
High School Diploma -
University Of St. La Salle
La Salle Avenue, Bacolod City 04.2001 -
No Degree -
University Of St. La Salle
La Salle AVenue, Bacolod City 04.2001 -
Skills
Timeline
Service Advisor
Highway Tire Service Center
08.2009 - 11.2011
Service Advisor
Cheverolet
09.2006 - 05.2008
High School Diploma -
University Of St. La Salle
04.2001 -
No Degree -
University Of St. La Salle
04.2001 -
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