Peter Mike Delagua

• Utilized GoLogin and proxies to manage secure access for multiple accounts, ensuring data accuracy and avoiding platform restrictions.
• Input, organized, and maintained data in Google Sheets, creating detailed logs for tracking account performance, growth metrics, and other key information.
• Monitored and updated information across various platforms, ensuring data consistency and integrity.
• Collaborated with the client to streamline workflows and optimize efficiency in data entry and management tasks
• .Conducted regular audits of data to ensure compliance with standards and accuracy.

• Provided prompt and courteous support to customers via email and live chat, handling an average of 60+ inquiries per day.
• Resolved customer issues efficiently, achieving a 95% satisfaction rate.
• Managed customer accounts, processed refunds, and maintained accurate records in the CRM system.
• Collaborated with the team to streamline support processes, reducing response time by 20%.

Administrative Assistant:

• Provided clerical and administrative support to administrative staff, including handling correspondence, scheduling appointments, and maintaining records.
• Assisted in coordination and management of daily operations within jail facility, ensuring efficient workflow and adherence to protocols.
• Managed inmate records, including processing and updating personal and legal information.
• Supported development and implementation of administrative procedures to improve efficiency and compliance with regulations.
• Prepared and maintained reports, memos, and other documentation as required.