Peter Mark Cruz
Section Manager
Samal
Summary
Section Leader experienced in establishing and enhancing production initiatives to achieve performance objectives. Well-versed in establishing work priorities to support personnel duties and tasks to promote quality service. Monitors cost-effectiveness and develops countermeasures and process improvement activities to train workers and enhance productivity.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Section Manager
Charoen Pokphan Foods Philippines Corporation
10.2021 - Current
- Scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize high-performing employees.
- Identified section KPIs and created measurement mechanism to track operations efficiency.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Compared production costs to budgetary guidelines and adjusted variables to achieve budget compliance.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
- Assisted with new processes and product planning to facilitate rollout.
- Monitored production targets to meet company and customer demands.
- Customer Prospecting and build sales
- Open New Account
- Build and Create a rapport to prospect and new customers
Marketing Officer
Charoen Pokphan Foods Philippines Corporation
06.2019 - 10.2021
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Provided feedback to all departments on brand consistency in outbound communications.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Compiled product and customer data to generate informed profit projections.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Launched marketing activities for new product lines and market penetration.
- Established targets for social media platforms to reflect business objectives.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Make Marketing Tools to used by Sales Team
- Oversaw 3-person marketing team, promoting continuous improvement, enhancing processes and reducing costs as head of highly efficient and profitable group
- Coordinated appointments and meetings for marketing director with 3 active projects
Pandesal Vendor
Cruz Breadhouse
06.2015 - 06.2019
- Communicated with store employees to maintain conditions and appearance of retail area.
- Reconciled inventory and customer orders regularly to monitor product availability.
- Fostered client base by offering superior quality and low prices.
- Displayed and promoted products at industry events to drive brand awareness and increase sales.
- Conducted market and competitive analysis to secure new customers.
- Met sales goals by offering excellent customer service.
Internship/On-the-job-training
Charoen Pokphan Foods Philippines Corporation
02.2019 - 05.2019
Waiter
Fortune Hongkong Seafood Restaurant
03.2015 - 05.2015
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science in Business Administration - Marketing Management
Bataan Peninsula State University
Balanga, Bataan 01.2015 - 01.2019
High School Diploma -
Samal National High School
Samal, Bataan 01.2005 - 01.2009
Samal South Elementary School
Samal, Bataan 01.1999 - 01.2005
Skills
Budget Development
undefinedHard Skills
- Programming (C++, Visual Basic, Rstudio, Data Mining)
- Microsoft Office (MS Word, Excel, Powerpoint)
- Adobe Creative Suite (Photoshop, Premiere)
- Content creator
References
- Mr. Arnel dela Cruz, Manager, 0906-358-2250
- Mr. Jumnan Sudtrong, Vice President, CPF Philippines, +63-998-8881-785
- Ptr. Jeferson O. Cruz, Pastor/Teacher, Church So Blessed, 0907-052-8200
Timeline
Section Manager
Charoen Pokphan Foods Philippines Corporation
10.2021 - Current
Marketing Officer
Charoen Pokphan Foods Philippines Corporation
06.2019 - 10.2021
Internship/On-the-job-training
Charoen Pokphan Foods Philippines Corporation
02.2019 - 05.2019
Pandesal Vendor
Cruz Breadhouse
06.2015 - 06.2019
Waiter
Fortune Hongkong Seafood Restaurant
03.2015 - 05.2015
Bachelor of Science in Business Administration - Marketing Management
Bataan Peninsula State University
01.2015 - 01.2019
High School Diploma -
Samal National High School
01.2005 - 01.2009
Samal South Elementary School
01.1999 - 01.2005
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