Peter Joshua Glinoga
Customer Service And Sales Specialist
Caloocan City
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Intake Specialist
TopDog Law
04.2023 - 02.2024
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Inbound Sales Representative
Wine Concierge
08.2022 - 04.2023
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Responded to customers within required turnaround times.
- Utilized automated systems to log and retrieve information.
Legal Intake Specialist
Lake Law Firm
11.2021 - 02.2023
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
Dispatch Manager
LawnStarter
06.2020 - 05.2022
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Business Development Officer
Virtually Incredible
03.2019 - 05.2020
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
Outbound Sales Representative - Team Leader
Stealth Digital Media Solutions
11.2017 - 02.2019
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Set up appointments with interested customers according to schedule availability.
Customer Service Representative
Convergys Philippines
09.2014 - 10.2017
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Teleperformance
01.2013 - 09.2014
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Business Administration
National Teachers College
Metro Manila 06.2010 - 03.2014
Skills
Intake Assessment
Call Management
Upselling and Cross-Selling
Client Relations
Lead Generation
Sales and Marketing
Timeline
Intake Specialist
TopDog Law
04.2023 - 02.2024
Inbound Sales Representative
Wine Concierge
08.2022 - 04.2023
Legal Intake Specialist
Lake Law Firm
11.2021 - 02.2023
Dispatch Manager
LawnStarter
06.2020 - 05.2022
Business Development Officer
Virtually Incredible
03.2019 - 05.2020
Outbound Sales Representative - Team Leader
Stealth Digital Media Solutions
11.2017 - 02.2019
Customer Service Representative
Convergys Philippines
09.2014 - 10.2017
Customer Service Representative
Teleperformance
01.2013 - 09.2014
Bachelor of Science - Business Administration
National Teachers College
06.2010 - 03.2014