Peter David Bigayan
Sta. Maria
Summary
A highly motivated and results-driven International Hospitality Management graduate specializing in Cruise Line Operations and Hotel Administration. Demonstrates proven foundational expertise in high-volume food and beverage operations, guest relations, and service standards through professional internship experience. Possesses advanced training in safety, crowd management, and international service benchmarks (STCW certified). Combines a strong academic background from Our Lady of Fatima University with exceptional leadership potential, structural teamwork, and cross-functional communication skills. Eager to leverage this comprehensive training to excel within competitive hotel operations, premium guest service tracks, and corporate hospitality pathways.
Overview
8
8
Certifications
2
2
years of professional experience
Work History
Casino VIP Host Intern
Winford Resort & Casino Manila
03.2026 - 05.2026
- Managed VIP guest reservations, ensuring personalized experiences and satisfaction.
- Coordinated with various departments to fulfill guest requests efficiently.
- Assisted in planning exclusive events for high-profile clients, enhancing engagement.
- Monitored VIP lounge operations, maintaining cleanliness and comfort standards.
- Responded promptly to guest inquiries, providing accurate information and support.
- Collected feedback from guests to improve services and address concerns effectively.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Food & Beverage Service Trainee (OJT)
Tagaytay Hotel SixB
08.2024 - 12.2024
- Completed 400 Hours of Rigorous Hands-on Operational Training
- Delivered premium food and beverage service in high-occupancy environments, ensuring compliance with strict international luxury hotel hospitality benchmarks.
- Collaborated effectively with front-of-house and back-of-house culinary teams to streamline table turnovers, coordinate service pacing, and maintain optimal presentation standards.
- Proactively engaged with international and local guests, addressing special dietary requirements, managing localized escalations, and consistently securing positive client service feedback.
- Strictly maintained cleanliness and sanitation criteria across all dining facilities in accordance with food safety regulations.
Education
Bachelor of Science - International Hospitality Management, Hotel Administration in Cruise Line Operation
Our Lady of Fatima University
Valenzuela City, Metro Manila, Philippines07-2026
Senior High School Diploma - undefined
Mystical Rose School of Bulacan, Inc.
Sta. Maria, Bulacan01-2021
Primary Education - undefined
Immaculate Conception Academy
Sta. Maria, Bulacan01-2018
Skills
Operations & Management
Food & Beverage Service
Guest Relations & Hospitality
High-Volume Crew Coordination
Standard Operating Procedures (SOP)
Safety & Compliance
STCW Certified Safety Training
HACCP & Food Safety Standards
Accomplishments
Customer Service Excellence Training
Completed online training focused on guest relations, effective communication, and delivering exceptional customer service.
Hospitality Management Webinar
Participated in an online seminar covering hospitality operations, service standards, and current industry practices.
Front Office Operations Training
Completed online learning focused on guest check-in/check-out procedures, reservations, and front desk service practices.
Professional Communication Skills Training
Completed online training focused on workplace communication, interpersonal skills, and professional etiquette.
Leadership and Teamwork Development Seminar
Participated in an online program focused on teamwork, leadership skills, and workplace collaboration.
Tourism and Hospitality Industry Trends Webinar
Participated in online discussions about current trends and developments in the hospitality and tourism industry.
Certification
Basic Training (STCW Certified)
Timeline
Casino VIP Host Intern
Winford Resort & Casino Manila
03.2026 - 05.2026
Food & Beverage Service Trainee (OJT)
Tagaytay Hotel SixB
08.2024 - 12.2024
Primary Education - undefined
Immaculate Conception Academy
Senior High School Diploma - undefined
Mystical Rose School of Bulacan, Inc.
Bachelor of Science - International Hospitality Management, Hotel Administration in Cruise Line Operation
Our Lady of Fatima University
PERSONAL ATTRIBUTES
- Height: 5'8"
- Weight: 160 lbs.
- Age: 22 Years Old
- Civil Status: Single
- Citizenship: Filipino