Peter Dave Daan
Cebu City
Summary
Proficient Customer Service Advocate with 9 years of experience in the BPO industry. I have a superior ability to listen and address customers needs and offer satisfactory solutions. I have worked in graveyard shift all throughout my career. I am looking for a challenging role in a forward-thinking company where I can use my skills and knowledge to make a difference. I am a motivated individual who is always looking to learn new things and take on new challenges
Overview
9
9
years of professional experience
Work History
Dispute Specialist
Synchrony Global Services Philippines Inc.
05.2023 - Current
- Take inbound calls from customers to file or review credit card disputes.
- Assist customers by providing information and resolving their complaints or disputes.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Provide top notch service to customers and merchants to resolve complex inquires
- Resolve customers' service or billing complaints by performing activities such as waiving late fee, refunding money, or adjusting bills.
Collections Representative
Synchrony Global Services Philippines Inc.
05.2021 - 04.2023
- Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card account
- Educate customers as to why their credit card accounts became delinquent
- Setup payment arrangements to bring past due accounts current
- Help customers to settle their credit card debts by offering payment plan programs
Provider Services Representative
Cigna Healthcare powered by Concentrix Philippines
06.2016 - 05.2021
- Responsible to handle inbound calls daily to assist health care providers regarding their patients insurance benefits, claims, and appeals
- Promoted as part of the Escalation Team (Tier 2). Started taking supervisor calls and provide efficient resolution to address escalated issues
- Was assigned as an acting team leader and obliged to Provide instruction and coaching to team members, Oversee employee performance and productivity, Provide updates to leadership on the team's progress, and Address issues that arise between team members
Education
Bachelor of Arts - Psychology
University of Cebu Main Campus
04.2016
Skills
- Microsoft Office Tools
- Compliance awareness
- Computer savvy
- Excellent communication
- Adaptability and flexibility
- Customer service management
- Handling complaints
- Critical Thinking Skills
- Problem-solving
- Teamwork
- Strong attention to detail
Affiliations
- Mary May Sangual Operations Manager - Concentrix Phone : +63 969 194 5898 Email: miasangual90@gmail.com
- Diosdado Malangsa Jr. PA Coordinator - Global Medical Phone : +63 962 707 0709 Email: diosdadomalangsa@gmail.com
- Jeric Lahaylahay Team Leader - TTEC Phone: +63 947 434 9294 Email: j.lahaylahay13@gmail.com
Timeline
Dispute Specialist
Synchrony Global Services Philippines Inc.
05.2023 - Current
Collections Representative
Synchrony Global Services Philippines Inc.
05.2021 - 04.2023
Provider Services Representative
Cigna Healthcare powered by Concentrix Philippines
06.2016 - 05.2021
Bachelor of Arts - Psychology
University of Cebu Main Campus
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