Peter Dave Daan
Cebu City,Philippines
Summary
Proficient Customer Service Advocate with a strong background in the BPO industry. I have a superior ability to listen and address customers needs and offer satisfactory solutions. I have worked in graveyard shift all throughout my career. I am looking for a challenging role in a forward-thinking company where I can use my skills and knowledge to make a difference. I am a motivated individual who is always looking to learn new things and take on new challenges.
Overview
10
10
years of professional experience
Work History
Specialist, Specialty Service
Synchrony Global Services Philippines Inc.
Cebu, Philippines
05.2023 - Current
- Responded to inbound customer calls to address inquiries and assist customers in filing and reviewing credit card disputes, ensuring accurate and timely resolutions.
- Provided assistance to customers by answering questions and addressing concerns. by delivering information and resolving complaints or disputes effectively.
- Documented customer interactions and transactions, including inquiries, complaints, and actions taken, to maintain accurate records and support service improvement.
- Provided outstanding service to customers and merchants by addressing complex inquiries. to customers and merchants while resolving complex inquiries.
- Resolved customer service and billing issues by adjusting bills and issuing refunds, including waiving late fees and processing refunds to enhance customer satisfaction.
Collections Representative
Synchrony Global Services Philippines Inc.
Cebu, Philippines
05.2021 - 05.2023
- Trained to handle inbound calls surrounding consumer past due credit card accounts.
- Educate customers as to why their credit card accounts became delinquent.
- Setup payment arrangements to bring past due accounts current.
- Help customers to settle their credit card debts by offering payment plan programs.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments over phone and set up recurring drafts.
- Delivered outstanding customer service, handling debtor inquiries and complaints with empathy and professionalism.
Healthcare Provider Service Representative
Cigna Healthcare
Cebu, Philippines
06.2016 - 05.2021
- Handle incoming or outbound calls from healthcare providers regarding patient eligibility, benefits, claims, appeal, and payments
- Check patient eligibility, copayments, deductibles, and maximum out-of-pocket limits for specific treatments.
- Guide providers through the prior authorization process for surgeries, specialized scans, or high-cost medications.
- Verify if a specific doctor or facility is in-network or out-of-network to determine correct payment rates.
- Review disputed, denied, or delayed insurance claims submitted by medical clinics and hospitals.
- Walk billing staff through Explanation of Benefits (EOB) and Electronic Remittance Advice (ERA) documents
- Request financial adjustments, re-processing, or payment appeals for valid medical claims.
Education
Bachelor of Arts - Psychology
University of Cebu Main Campus
Cebu, Cebu, PH04-2016
Skills
- Microsoft Office Tools
- Avaya
- Dos-Based software tools
- Communication Skills
- Critical Thinking Skills
- Attention to detail
- Teamwork
- Complaint resolution
- Payment processing
- Dispute resolution
- Communication skills
- Adaptive problem solving
- Persuasive negotiation
- Compliance awareness
Character Reference
- Lutchie Lapay
Specialist, Specialty Service
lutchie1114@yahoo.com
+639333358442
- Ronal Baroma
Collections Representative
ronaldbaroma1@gmail.com
+639912053984
Timeline
Specialist, Specialty Service
Synchrony Global Services Philippines Inc.
05.2023 - Current
Collections Representative
Synchrony Global Services Philippines Inc.
05.2021 - 05.2023
Healthcare Provider Service Representative
Cigna Healthcare
06.2016 - 05.2021
Bachelor of Arts - Psychology
University of Cebu Main Campus