Captain Waiter
Baia Luna Ktv
Sir Williams Hotel, Timog QC
06.2019 - 11.2023
- Monitored staff performance to ensure consistent excellence in service delivery.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Participated in monthly team meetings to discuss ways to improve overall operations.
- Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.