PETCHIE S. CADAYONA
Dumaguete City
Summary
Versatile professional with experience in graphic design, administrative tasks, real estate assistance, social media management, customer service, sales, and e-commerce. Proven ability to drive engagement, support operations, and generate leads. Adept at managing online presence and analyzing data to enhance performance.
Overview
13
13
years of professional experience
Work History
Sales Representative
Chi Link Massage Chair (Austalia)
08.2024 - 02.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Admin Assistant
Shine Bright Property Maintenance (Australia)
10.2023 - 04.2024
- Company Overview: Australian
- Responsible of Customer Inquiries and Scheduling
- Sending Booking reminders for clients
- Processing Payroll for Staffs
- Processing In and Out Bank Transaction (Xero)
- Processing Payments (Bank and Xero)
- Answering Phone Calls for updates and cancellations
- Managing Social Media Account
- Creating Designs and Marketing Contents
- Australian
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Admin Assistant
Beyond Tutoring (Australia)
06.2023 - 09.2023
- Company Overview: Australian
- Responsible of scheduling Tutors and Students
- Liaison between students and tutors
- Sending update to Parents for Payments
- Processing Payroll for Staffs
- Processing In and Out Bank Transaction (Xero)
- Managing Social Media Account
- Creating Designs and Marketing Contents
- Australian
Graphics Designer/Designer Liaison
My Diary (Australia)
06.2022 - 04.2023
- Company Overview: Australian Client
- Reach out to School Principal/Administrator for order process
- Assist school with their preferred school template or design
- Create school diary cover layout
- Linked In Management
- Create/Edit Images for the diary content
- Troubleshoot recent or ongoing issues any client has/had
- Australian Client
Admin Assistant
BRIVITY VA
06.2022 - 07.2022
- Company Overview: Real Estate
- Responsible of adding listings to the CRM
- Skip Tracing and calling home owners for those who are interested on selling there houses
- Managing Social Media Account
- Creating Designs and Contents
- Real Estate
Customer Service Support
Crexi
07.2021 - 09.2021
- Company Overview: Customer Service Support for Real Estate
- We assist Broker's with their property listings (Updating, Deleting, Editing)
- Creating profile's on the back end
- We answer phone calls, emails and chats inquiries regarding the listing Properties and the service
- We handle the Clients billing, monthly subscription and other concerns with their payments
- Customer Service Support for Real Estate
Customer Service
StackCommerce
09.2019 - 07.2021
- Responsible for maintaining and hitting team productivity goals (i.e
- 100 daily solves, 150 public comments)
- Gain superior knowledge and expertise in all ticket resolution types and areas relative to servicing customer requests
- Responsible for manual creation of tasks based on inbound requests
- Assist in monitoring customer issues and all responsibilities required including but not limited to: manually documenting trending issues in Salesforce, managing customer outreach, and resolution management
- Assist with the escalation of tickets based projects
Virtual Assistant
Eye Heart Mercantile
02.2019 - 07.2019
- Web Designer
- Graphic Artist
- Project Researcher
- Social Media Assistant
Sale Support
BGCOMM Contact Solutions Ins
09.2019 - 05.2019
- Team Leader Sales Account
- Sales Management
- Reports
- Sales Account
Graphic Artist
A-Motor Parts
03.2019 - 01.2019
- Product listing
- Editing Images (Replacing White background)
Drop Shipping (Amazon To Ebay)
12.2018 - 03.2018
- Product listing
- Promotion Listing
- Drop Shipping from Amazon to ebay
- Editing Images
CRM for eBay account
04.2017 - 09.2017
- Answer Inquiries
- Cater refund
- Product listing
- Promotion Listing
- Drop Shipping from Amazon to ebay
Data Entry Specialist
Blimp.sg
12.2017 - 04.2017
- Web Research
- Date Processing
- Product Listings
English Tutor
51Talk
08.2016 - 12.2016
- Company Overview: English Online Tutorial
- Web research
- Update Lesson Plan
- English Online Tutorial
Customer Service Representative
Qualfon Philippines
07.2012 - 07.2016
- Technical and Programming Support
- Executive Resolutions Department (ERD)
Graphics Specialist
SPI GLOBAL
05.2012 - 03.2012
- Fixed Graphics Cropper
- Trainer for SPECS
- Editing Images using Adobe Photoshop/Illustrator
- Quality Assurance
Education
College - Visual-basic Programming, Advance Programming, Communication Arts Skills, Java Programming, Adobe Photoshop, Web Designing
STI Dumaguete
Dumaguete City, Oriental Negros03.2011
High School -
Tampi High School
San Jose, Negros oriental03.2008
Skills
- Web-Designing
- Good communication skills
- Know how to deal with people
- Proficient in computer application (Microsoft Office Application, Excel, Power point)
- Graphics Designing and Animation
- Administrative Task
- Social Media Assistant
- Project Researcher
- Customer service
- Sales expertise
- Product and service knowledge
- Account management
Personal Information
- Age: 33
- Citizenship: Filipino
- Marital Status: Married
Timeline
Sales Representative
Chi Link Massage Chair (Austalia)
08.2024 - 02.2025
Admin Assistant
Shine Bright Property Maintenance (Australia)
10.2023 - 04.2024
Admin Assistant
Beyond Tutoring (Australia)
06.2023 - 09.2023
Graphics Designer/Designer Liaison
My Diary (Australia)
06.2022 - 04.2023
Admin Assistant
BRIVITY VA
06.2022 - 07.2022
Customer Service Support
Crexi
07.2021 - 09.2021
Customer Service
StackCommerce
09.2019 - 07.2021
Sale Support
BGCOMM Contact Solutions Ins
09.2019 - 05.2019
Graphic Artist
A-Motor Parts
03.2019 - 01.2019
Virtual Assistant
Eye Heart Mercantile
02.2019 - 07.2019
Drop Shipping (Amazon To Ebay)
12.2018 - 03.2018
Data Entry Specialist
Blimp.sg
12.2017 - 04.2017
CRM for eBay account
04.2017 - 09.2017
English Tutor
51Talk
08.2016 - 12.2016
Customer Service Representative
Qualfon Philippines
07.2012 - 07.2016
Graphics Specialist
SPI GLOBAL
05.2012 - 03.2012
High School -
Tampi High School
College - Visual-basic Programming, Advance Programming, Communication Arts Skills, Java Programming, Adobe Photoshop, Web Designing
STI Dumaguete
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