Perly Gay Sarmiento
Sales Executive
Manila
Summary
Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Award-winning Sales Representative offering extensive experience in territory management, route planning and sales support.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Sales/Service Representative
Tata Consultancy Services Ltd
Taguig, Metro Manila
01.2025 - Current
- Provided exceptional customer care to uphold brand standards and reputation.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Refined operational procedures, reduced overhead costs significantly.
- Maintained high standards of service for positive customer experiences.
- Conducted market research to identify potential leads.
- Perfected sales presentations leading to higher conversion rates.
Business unit manager
AXA Philippines
Makati City, Metro Manila
07.2024 - 12.2025
- Developed and executed strategic plans for enhanced business performance.
- Pioneered innovative solutions to address unique business challenges faced by the unit.
- Improved team productivity by implementing effective operational strategies.
- Evaluated sales trends and identified growth areas to increase profits.
Help Desk Support/Associate
Accenture Philippines Inc
Mandaluyong City, Metro Manila
10.2023 - 07.2024
- Handled telephonic communications, enhanced external relations.
- Identified inefficiencies and suggested process improvements to reduce operation backlogs.
- Independently resolved issues with resourceful research and critical thinking,
- Applied mastery in Microsoft Office Suite to deliver top-quality administrative support.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
Sales Executive
Filinvest Inc
Alabang, Muntinlupa City, Metro Manila
03.2023 - 06.2023
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Crafted compelling pitches for securing high-value deals with clients.
Customer service representative
Concentrix
Davao City, Province of Davao del Sur
09.2020 - 03.2022
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Production Staff
Sumifru Philippines Inc.
Davao City, Province of Davao del Sur
04.2014 - 08.2017
- Participated in team meetings contributing ideas for continuous improvement initiatives.
- Maintained safe work environment by following safety procedures.
- Performed regular cleaning tasks maintaining a hygienic manufacturing area.
- Reduced waste and increased efficiency by maintaining equipment in good working order.
Supervisor leader
Optimo International Advertising Company
Davao City, Province of Davao del Sur
01.2012 - 07.2012
- Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Ensured compliance with industry regulations through diligent oversight of operations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Education
Bachelor of Business Administration - Marketing Management
University Of Mindanao Panabo College
Philippines 06.2016 - 03.2020
Skills
Product demonstration
Languages
English
Advanced
Accomplishments
Retail Foundation Learnings
Basic Entrepreneurial and Sales Training
Affiliations
Filinvest Realtor
Timeline
Customer Sales/Service Representative
Tata Consultancy Services Ltd
01.2025 - Current
Business unit manager
AXA Philippines
07.2024 - 12.2025
Help Desk Support/Associate
Accenture Philippines Inc
10.2023 - 07.2024
Sales Executive
Filinvest Inc
03.2023 - 06.2023
Customer service representative
Concentrix
09.2020 - 03.2022
Bachelor of Business Administration - Marketing Management
University Of Mindanao Panabo College
06.2016 - 03.2020
Production Staff
Sumifru Philippines Inc.
04.2014 - 08.2017
Supervisor leader
Optimo International Advertising Company
01.2012 - 07.2012