Perly Gay Sarmiento
Sales Executive
Manila
Summary
Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Award-winning Sales Representative offering extensive experience in territory management, route planning and sales support.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Sales/Service Representative
Tata Consultancy Services Ltd
Taguig, Metro Manila
01.2025 - Current
- Provided exceptional customer care to uphold brand standards and reputation.
- Built and maintained productive client relationships to maintain satisfaction and loyalty.
- Refined operational procedures, reduced overhead costs significantly.
- Maintained high standards of service for positive customer experiences.
- Conducted market research to identify potential leads.
- Perfected sales presentations leading to higher conversion rates.
Business unit manager
AXA Philippines
Makati City, Metro Manila
07.2024 - 12.2025
- Developed and executed strategic plans for enhanced business performance.
- Pioneered innovative solutions to address unique business challenges faced by the unit.
- Improved team productivity by implementing effective operational strategies.
- Evaluated sales trends and identified growth areas to increase profits.
Help Desk Support/Associate
Accenture Philippines Inc
Mandaluyong City, Metro Manila
10.2023 - 07.2024
- Handled telephonic communications, enhanced external relations.
- Identified inefficiencies and suggested process improvements to reduce operation backlogs.
- Independently resolved issues with resourceful research and critical thinking,
- Applied mastery in Microsoft Office Suite to deliver top-quality administrative support.
- Maintained positive and professional demeanor under pressure, handling difficult situations with composure and tact.
Sales Executive
Filinvest Inc
Alabang, Muntinlupa City, Metro Manila
03.2023 - 06.2023
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Crafted compelling pitches for securing high-value deals with clients.
Customer service representative
Concentrix
Davao City, Province of Davao del Sur
09.2020 - 03.2022
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Production Staff
Sumifru Philippines Inc.
Davao City, Province of Davao del Sur
04.2014 - 08.2017
- Participated in team meetings contributing ideas for continuous improvement initiatives.
- Maintained safe work environment by following safety procedures.
- Performed regular cleaning tasks maintaining a hygienic manufacturing area.
- Reduced waste and increased efficiency by maintaining equipment in good working order.
Supervisor leader
Optimo International Advertising Company
Davao City, Province of Davao del Sur
01.2012 - 07.2012
- Upheld company policies consistently whilst managing staff, fostering a culture of respect and accountability among employees.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Ensured compliance with industry regulations through diligent oversight of operations.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Education
Bachelor of Business Administration - Marketing Management
University Of Mindanao Panabo College
Philippines 06.2016 - 03.2020
Skills
Product demonstration
Time management efficiency
Sales expertise
Customer rapport
Direct Marketing
Order processing
Business report writing
Target achievement
Languages
English
Advanced
Accomplishments
Retail Foundation Learnings
Basic Entrepreneurial and Sales Training
Affiliations
Filinvest Realtor
Timeline
Customer Sales/Service Representative
Tata Consultancy Services Ltd
01.2025 - Current
Business unit manager
AXA Philippines
07.2024 - 12.2025
Help Desk Support/Associate
Accenture Philippines Inc
10.2023 - 07.2024
Sales Executive
Filinvest Inc
03.2023 - 06.2023
Customer service representative
Concentrix
09.2020 - 03.2022
Bachelor of Business Administration - Marketing Management
University Of Mindanao Panabo College
06.2016 - 03.2020
Production Staff
Sumifru Philippines Inc.
04.2014 - 08.2017
Supervisor leader
Optimo International Advertising Company
01.2012 - 07.2012