Summary
Overview
Work History
Education
Skills
Timeline
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Perceval Combinido

Caloocan City, Metro Manila

Summary

Dynamic analyst with a proven track record at Maersk Global Service Centre, excelling in process improvements and client relations. Leveraged SAP expertise to enhance operational efficiency and fostered strong communication, resulting in heightened customer satisfaction.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Knowledgeable of different Legacy system, and continuously learning newly onboard tools and applications

Overview

22
22
years of professional experience

Work History

Finance Analyst

Maersk Global Service Centre
03.2010 - 03.2025
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
  • Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.

Analyst (Waiver and Adjustment Team)

Maersk Global Service Centre
03.2010 - 03.2025
  • Optimized data collection methods for increased accuracy and efficiency in reporting.
  • Evaluated potential risks associated with proposed projects, allowing for proactive mitigation measures.
  • Streamlined internal communication channels with effective team collaboration strategies.
  • Acquired proficiency in various analytical tools through self-guided learning initiatives, contributing significantly towards overall job performance.

Customer Service Rep. (Israel / Riverplate

Maersk Global Service Centre
03.2010 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Cargo Manifest Agent

Saudia Arabian Airlines
02.2003 - 12.2009
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • Fostered relationships with industry stakeholders to enhance market positioning.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Optimized scheduling system to ensure timely follow-ups with potential leads.

Education

Bachelor of Science - Banking And Finance

University of The East
Caloocan City, Metro Manila, Philippines
10-1998

Skills

  • Microsoft office
  • SAP / ECC - S4HANA
  • Case Management/Email handling
  • Cash application and Reconciliation
  • GCSS end to end task execution (from booking to export doc to import doc release)
  • Process improvements
  • Continuous improvement
  • Audit support
  • Finance
  • Verbal and written communication
  • Problem-solving
  • Excellent communication

Timeline

Finance Analyst

Maersk Global Service Centre
03.2010 - 03.2025

Analyst (Waiver and Adjustment Team)

Maersk Global Service Centre
03.2010 - 03.2025

Customer Service Rep. (Israel / Riverplate

Maersk Global Service Centre
03.2010 - 03.2025

Cargo Manifest Agent

Saudia Arabian Airlines
02.2003 - 12.2009

Bachelor of Science - Banking And Finance

University of The East

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Perceval Combinido