Penelope Anne Labrado
Public Servant/Professional Teacher
Cebu, Philippines
Summary
Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger organization location. Ten years of experience managing phone and in-person queries in the executive department of the Philippine government where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in contributing to the enhancement and development of the executive department to project a positive image of the country.
Overview
13
13
years of professional experience
26
26
years of post-secondary education
1
1
Language
Work History
Consular Assistant
Department of Foreign Affairs
05.2014 - Current
- Reviews and processes passport applications and authentication applications.
- Evaluates and checks authenticity, completeness and correctness of documents submitted.
- Conducts thorough interview of the applicant, ensuring that information obtained establishes the identity and Philippine citizenship of applicant.
- Determine if applicants have discrepancies or irregularities and elevate these to the Head of Consular for appropriate action or resolution.
- Processes passport and authentication applications at an average rate of 5-7 minutes per application.
- Attending consular inquiries from the public through passport and authentication concerns email.
Intern
Bureau of Immigration
01.2013 - 02.2013
- Student Visa Extension Stamping
Intern
Oriental Port and Allied Services
11.2012 - 12.2012
- Customer Care and Monitoring Office in dealing with customer complaints.
Education
Diploma For Professional Education -
Cebu Technological University
Cebu City, Cebu 04.2001 - 03.2018
Bachelor of Science - Tourism Management
Cebu Institute of Technology University
06.2009 - 03.2013
Secondary -
Dalaguete National High School
Dalaguete, Cebu 06.1998 - 06.2003
Skills
Consular services knowledge
Professional Certification
Licensed Professional Teacher
Civil Service Eligibility
Additional Information
- 2023-05 - Passport Retooling Seminar
- 2002-11 - Authentication Retooling Seminar
- 2016-03 - Gender and Development Activity (In Celebration of National Women's Month)
- 2016-12 - Gender and Development Seminar Workshop (Gad Plan and Budget)
- 2015-10 - Gender and Development Workshop (Republic Act No. 10398)
- 2015-06 - Magna Carta of Women (A Psychologists' Perspective)
- 2014-11 - Gender Sensitivity Training
Timeline
Consular Assistant
Department of Foreign Affairs
05.2014 - Current
Intern
Bureau of Immigration
01.2013 - 02.2013
Intern
Oriental Port and Allied Services
11.2012 - 12.2012
Bachelor of Science - Tourism Management
Cebu Institute of Technology University
06.2009 - 03.2013
Diploma For Professional Education -
Cebu Technological University
04.2001 - 03.2018
Secondary -
Dalaguete National High School
06.1998 - 06.2003
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