Penelope Anne Labrado
Public Servant/Professional Teacher
Cebu, Philippines
Summary
Empathetic and customer-focused customer service professional looking to take on additional responsibilities at a larger organization location. Ten years of experience managing phone and in-person queries in the executive department of the Philippine government where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate. Proficient in contributing to the enhancement and development of the executive department to project a positive image of the country.
Overview
13
13
years of professional experience
26
26
years of post-secondary education
1
1
Language
Work History
Consular Assistant
Department of Foreign Affairs
05.2014 - Current
- Reviews and processes passport applications and authentication applications.
- Evaluates and checks authenticity, completeness and correctness of documents submitted.
- Conducts thorough interview of the applicant, ensuring that information obtained establishes the identity and Philippine citizenship of applicant.
- Determine if applicants have discrepancies or irregularities and elevate these to the Head of Consular for appropriate action or resolution.
- Processes passport and authentication applications at an average rate of 5-7 minutes per application.
- Attending consular inquiries from the public through passport and authentication concerns email.
Intern
Bureau of Immigration
01.2013 - 02.2013
- Student Visa Extension Stamping
Intern
Oriental Port and Allied Services
11.2012 - 12.2012
- Customer Care and Monitoring Office in dealing with customer complaints.
Education
Diploma For Professional Education -
Cebu Technological University
Cebu City, Cebu 04.2001 - 03.2018
Bachelor of Science - Tourism Management
Cebu Institute of Technology University
06.2009 - 03.2013
Secondary -
Dalaguete National High School
Dalaguete, Cebu 06.1998 - 06.2003
Skills
Consular services knowledge
International relations understanding
Records Management
Document Preparation
Multitasking Abilities
Customer Communication
Interpersonal Communication
Task Prioritization
Passport issuance proficiency
Professional Certification
Licensed Professional Teacher
Civil Service Eligibility
Additional Information
- 2023-05 - Passport Retooling Seminar
- 2002-11 - Authentication Retooling Seminar
- 2016-03 - Gender and Development Activity (In Celebration of National Women's Month)
- 2016-12 - Gender and Development Seminar Workshop (Gad Plan and Budget)
- 2015-10 - Gender and Development Workshop (Republic Act No. 10398)
- 2015-06 - Magna Carta of Women (A Psychologists' Perspective)
- 2014-11 - Gender Sensitivity Training
Timeline
Consular Assistant
Department of Foreign Affairs
05.2014 - Current
Intern
Bureau of Immigration
01.2013 - 02.2013
Intern
Oriental Port and Allied Services
11.2012 - 12.2012
Bachelor of Science - Tourism Management
Cebu Institute of Technology University
06.2009 - 03.2013
Diploma For Professional Education -
Cebu Technological University
04.2001 - 03.2018
Secondary -
Dalaguete National High School
06.1998 - 06.2003