Dynamic and results-driven professional with a proven track record at Paper Moon Trading Company, excelling in customer service and operational efficiency. Skilled in optimizing store layouts and enhancing customer satisfaction through effective communication and problem-solving. Proficient in Microsoft Excel, demonstrating the ability to manage responsibilities efficiently while fostering strong client relationships.
Hi, I’m
Pelmar Pujalte
Infanta, Quezon
Summary
Overview
12
years of professional experience
Work History
Paper Moon Trading Company
Store Team Leader,Cashier
10.2009 - 10.2019
Job overview
- Collaborated with other Store Team Leaders to share best practices and improve overall store performance.
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Transferred, created and received stock orders to guarantee product stability.
- Designed improvement plans.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Monitored store financials closely, identifying areas for cost reduction without sacrificing quality or service levels.
- Handled customer complaints and issues politely and professionally.
The Landmark Trinoma Mall
Customer Service Representative
11.2008 - 05.2009
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
SM North Edsa
Customer Service Representative
03.2008 - 08.2008
Job overview
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ever Gotesco Grand Central
Salesman
07.2007 - 01.2008
Job overview
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Education
Laguna State Polytechnic UniversitySiniloan, Province Of Laguna, Philippines
Associate in Information Technology
04-2006
University Overview
Langgas National High SchoolBrgy.Langgas,Infanta,Quezon
High School Diploma
04-2003
University Overview
Alitas Elementary SchoolBrgy.Alitas Infanta,quezon
03-1998
University Overview
Skills
- Computer literate(Ms word,Excel)
- Verbal and Personal communication skills
- Capable of interacting and deal with different group of people
- Efficiently Manage Responsibilities
- Hardworking can easily cope up with the job
- Skilled at Managing Multiple Tasks
Timeline
Store Team Leader,Cashier
Paper Moon Trading Company
10.2009 - 10.2019
Customer Service Representative
The Landmark Trinoma Mall
11.2008 - 05.2009
Customer Service Representative
SM North Edsa
03.2008 - 08.2008
Salesman
Ever Gotesco Grand Central
07.2007 - 01.2008
Laguna State Polytechnic University
Associate in Information Technology
Langgas National High School
High School Diploma
Alitas Elementary School
Similar Profiles
Katelynn SchneiderKatelynn Schneider
Volunteer at Paper Moon Bakery Over The Moon Community FestivalVolunteer at Paper Moon Bakery Over The Moon Community Festival
Cameron TeCameron Te
Assistant Chef at Paper MoonAssistant Chef at Paper Moon
Mahen KarunarathneMahen Karunarathne
Restaurant Manager at Paper Moon Cafe & BarRestaurant Manager at Paper Moon Cafe & Bar