Peejay Mallari
Imus
Summary
Dynamic IT professional with extensive experience, excelling in Windows Server management and Active Directory administration. Proven track record in optimizing system performance and leading teams to enhance service delivery. Adept at implementing cloud computing solutions while fostering collaboration and driving results in high-pressure environments.
Overview
17
17
years of professional experience
Work History
SR. Systems Engineer – (SCCM) System Center Configuration Manager (Consultant)
CSM International
01.2022 - 12.2023
- Constructed SCCM and WSUS infrastructure, including configuration, deployment, boundaries, and management.
- Executed incident, change, and configuration management processes efficiently.
- Managed deployment of SCCM clients, software packages, Windows updates, and PowerShell scripts company-wide.
- Administered System Center Configuration Manager to optimize system performance.
- Conducted health checks on client deployments and server status.
- Generated comprehensive SCCM reports for monitoring and performance analysis.
- Led team with task delegation, attendance tracking, and performance reporting.
- Oversaw IT operations to ensure seamless service delivery.
Server Engineer / System Center Configuration Manager
Microsourcing Philippines
11.2019 - 12.2021
- Architected and maintained Microsoft Azure services and environments.
- Processed administrative tickets, incidents, project tasks, and changes via ServiceNow.
- Managed file server operations, including NTFS permissions and cleanup activities.
- Created, deleted, backed up, and managed virtual machines using VCenter VMware.
- Administered Desktop Authority for scripts and company policy enforcement.
- Supported Azure Virtual Desktop creation, deletion, and end-user assistance.
- Maintained Windows Server 2008, 2012, and 2016 environments effectively.
- Oversaw Active Directory management including DNS, DHCP, LDAP, and WSUS.
System Administrator
Beepo Inc.
11.2019 - 08.2020
- Built and maintained Microsoft Azure services while managing SharePoint Online and Dynamics environments.
- Administered SQL databases alongside backup and disaster recovery systems within Azure.
- Fostered strong relationships with stakeholders through ongoing performance reporting.
- Evaluated service levels and managed stakeholder expectations to enhance business outcomes.
- Utilized extensive expertise to maintain service utilization aligned with industry standards.
- Created documentation for functional requirements and system architecture.
- Provided comprehensive systems support including installation, configuration, and training as necessary.
- Configured IIS 6 and 7 while managing Office 365 and domain hosting services.
Infrastructure Supervisor / Support Engineer Level 3
Radiowealth Finance Company
09.2017 - 05.2019
- Supported Manager as backup queue manager during Team Manager's absence.
- Functioned as default officer in charge when Team Manager unavailable.
- Assisted in proactive resolution of escalated cases over two days old.
- Facilitated training and coaching for new and existing team members.
- Coordinated design, development, and evaluation of training programs.
- Monitored implementation of policies, ensuring alignment with objectives.
- Managed Cloud Infrastructure Services across AWS EC2, RDS, and S3.
- Oversaw on-premise infrastructure maintenance and security protocols.
System Administrator
PetSure Services Inc.
11.2016 - 06.2017
- Provisioned, installed, configured, and maintained systems hardware, software, and infrastructure.
- Conducted technical research and development for ongoing infrastructure innovation.
- Ensured compliance of system hardware, operating systems, software systems, and Office 365 with organizational values.
- Assisted project teams with technical issues during Initiation and Planning phases of Project Management Methodology.
- Managed Windows systems supporting cloud infrastructure and Asset Management, focusing on engineering and provisioning.
- Engineered solutions related to system administration for diverse project and operational requirements.
- Installed new servers and rebuilt existing ones, configuring hardware, services, and storage settings.
- Performed daily monitoring of systems to verify integrity, availability, and successful completion of backups.
Application Support Engineer
Acumendata
11.2015 - 08.2016
- Troubleshot software and system issues to support application users effectively.
- Collaborated with cross-functional teams to enhance application performance and reliability.
- Conducted training sessions for end-users on new software features and tools.
- Documented technical processes and user guides for internal reference purposes.
- Monitored application health using diagnostic tools for proactive issue resolution.
I.T. Manager
Vocus Communications Tech. Inc
12.2015 - 06.2016
- Implemented new software solutions, enhancing efficiency within IT team.
- Managed budget and resources for technology projects, aligning with departmental objectives.
- Developed IT policies ensuring compliance with industry standards and regulations.
- Coordinated system upgrades and maintenance to optimize network performance.
- Oversaw troubleshooting processes, resolving technical issues for staff and clients.
- Trained employees on new technologies and software applications effectively.
- Managed installation, configuration, maintenance, and troubleshooting of network systems.
- Maintained knowledge of regulations to ensure compliance in IT designs and operations.
Subject Matter Expert
Sophos Computer Security PTE, LTD
08.2013 - 10.2015
- Supported Team Leader as backup queue manager, ensuring continuity in operations.
- Served as default officer in charge during Team Leader absence, maintaining leadership presence.
- Assisted Team Leader with proactive resolution of escalated cases exceeding two days.
- Facilitated outbound and quality activities, enhancing overall team performance when required.
- Provided floor support by addressing technical and process-related inquiries from team members.
- Trained and coached new and existing team members while identifying improvement opportunities based on performance.
- Collaborated on design, development, and evaluation of training programs to achieve support center objectives.
- Oversaw execution of new policies, ensuring adherence to intended guidelines.
Network and Web Content Administrator
Xpert.ph / Cacevo Inc.
12.2012 - 08.2013
- Handles Cloud Infrastructure Services
- Cloud Network Traffic
- On-site Helpdesk support
- Web Content Administrator
- Serve as the initial point of contact for resolution of desktop/domain related problems.
- Provide technical support thru email; chat; remote connection and on-site.
- Perform Administrative tasks in Cloud Server Systems.
- Perform Administrative task in Windows Active Directory.
- Managing, Maintaining and Monitoring of Windows Servers.
- Monitoring and Basic Administration of Linux Servers.
- Installation, administration and troubleshooting of desktop, laptop and Server systems.
- Troubleshoot and support services for client desktop PC’s, Servers, Network Devices and Applications.
- Responsible for the installation and upgrades of any third party software like Antivirus, PGP etc.
- Create/research alternate methods of resolving issues and recommend specific solutions to various user applications.
- Conduct preventive maintenance of desktop, laptop, and printers.
- Perform technical documentation.
- Increase/maintain technical knowledge relating to various platforms and network devices such as Microsoft, Linux, Nortel, Cisco and Juniper Networks.
- Computer / Information Technology (Software)
I.T. Support Specialist / System Administrator
Paragon International Customer Care Limited
02.2008 - 12.2012
- Managed, maintained, and monitored Windows servers to ensure optimal performance.
- Administered Windows Active Directory for user account management and security.
- Monitored and performed basic administration of Linux servers for stability.
- Documented technical issues and solutions for future reference and training purposes.
- Maintained technical knowledge across various platforms including Microsoft and Linux.
- Ensured server security by managing antivirus systems and monitoring system logs.
- Implemented group policy per management decisions to enhance operational efficiency.
- Executed regular server backups using NT Backup utility and Symantec Backup Exec.
IT staff
Contaxx CTI
10.2007 - 12.2007
- Administered predictive dialer systems to enhance call efficiency.
- Managed network operations, ensuring stable connectivity across platforms.
- Updated LAN, WAN, and VPN applications to improve system performance.
- Provided server support for Contaxx CTI Australia, streamlining data management.
- Facilitated chat support to address client inquiries promptly.
- Oversaw call center operations within IT-enabled services and BPO environments.
Jr. Web Master
Pacific Connexion
07.2006 - 10.2007
- Designed and managed development of eCommerce systems for Maverick Maven clients.
- Delivered projects for major client one month early, exceeding expectations.
- Oversaw all phases of system development to meet client specifications.
- Implemented innovative solutions to enhance system functionality and user experience.
Education
Bachelor's/College Degree - System and Software Engineering
Asia Pacific College
PhilippinesSkills
- Windows Server management
- Active Directory administration
- Microsoft Exchange support
- File and permission management
- Network configuration and troubleshooting
- Client patching and updates
- Desktop support expertise
- Microsoft Office proficiency
- Antivirus software management
- Third-party application support
- Technical documentation skills
- Change and incident management
- Cloud computing solutions
- Team leadership and collaboration
Personal Information
- Age: 40
- Gender: Male
- Nationality: Filipino
Timeline
SR. Systems Engineer – (SCCM) System Center Configuration Manager (Consultant)
CSM International
01.2022 - 12.2023
Server Engineer / System Center Configuration Manager
Microsourcing Philippines
11.2019 - 12.2021
System Administrator
Beepo Inc.
11.2019 - 08.2020
Infrastructure Supervisor / Support Engineer Level 3
Radiowealth Finance Company
09.2017 - 05.2019
System Administrator
PetSure Services Inc.
11.2016 - 06.2017
I.T. Manager
Vocus Communications Tech. Inc
12.2015 - 06.2016
Application Support Engineer
Acumendata
11.2015 - 08.2016
Subject Matter Expert
Sophos Computer Security PTE, LTD
08.2013 - 10.2015
Network and Web Content Administrator
Xpert.ph / Cacevo Inc.
12.2012 - 08.2013
I.T. Support Specialist / System Administrator
Paragon International Customer Care Limited
02.2008 - 12.2012
IT staff
Contaxx CTI
10.2007 - 12.2007
Jr. Web Master
Pacific Connexion
07.2006 - 10.2007
Bachelor's/College Degree - System and Software Engineering
Asia Pacific College