PEE JAY ESTILO
Davao City
Summary
I've been with BUSINESS PROCESS OUTSOURCING industry for for quite a while specializing in customer service for some American companies. My biggest strength is I know how to put myself in customer's point of view and by doing so, I can truly understand where they coming from. By having this experiences I've learned how to handle pressure and A time to time Changes. Striving leverage my Customer service skills.
Experienced with building rapport quickly and efficiently over phone. Utilizes persuasive techniques to engage potential clients and generate interest. Track record of adapting to various client needs and industry changes with ease.
Overview
11
11
years of professional experience
Work History
Cold Caller
MANILA MARKETING GROUP
07.2025 - 04.2026
- Conducted outbound calls to generate leads and schedule appointments with potential clients.
- Developed and maintained strong relationships with prospective customers through effective communication techniques.
- Utilized CRM software to track interactions, manage leads, and streamline follow-up processes.
- Collaborated with marketing team to refine scripts and improve call strategies based on feedback and results.
Customer service representative in WALMART CHAT SUPPORT
IQOR DAVAO (WALMART CHAT SUPPORT)
09.2022 - 02.2023
- Assisting customer for their billing issues, payments inquiry, Placing service request
Escalation
IQOR DAVAO (AMERICAN HOMESHIELD)
05.2019 - 05.2022
- Dispatch Inquiries, Handle Difficult Escalated Calls Concerns, Providing Follow up Calls if needed and explaining technician's Diagnosis.
Customer service representative in T-MOBILE
ALORICA DAVAO (T-MOBILE)
06.2016 - 05.2019
- Billing issues, payment inquiries, Sales and other general inquiries
Customer service representative in AT&T BLUE
VXI DAVAO (AT&T BLUE)
04.2015 - 05.2016
- Sales, Billing, Payments, Technical and other general inquiries
Education
Sta Ana National High School
Davao City, Province Of Davao Del Sur, Philippines01-2009
Bachelor of science - ENTREPRENEURSHIP
University of southeastern Philippines
Davao city, Philippines01-2015
Sta Ana National High School
Davao City, Province Of Davao Del Sur, Philippines01-2009
NC2 AND NC3 2D And 3D ANIMATION Under TESDA -
JOBS ACADEMY
Davao City, Province Of Davao Del Sur, Philippines01-2018
Skills
- Strategic Business Planning
- Business Process Improvement
- Sales Analysis
- Project Scheduling
- Communication skill
LANGUAGES
Basic English
Extra curricular experience
NC2 and NC3 holder in ANIMATION course (JOBS ACADEMY 2012-2013) Accredited by TESDA USEP-ELECTION OFFICER 2010-2014 USEP-COMMISSIONER for FINANCE 2015 NC2 and NC3 holder in ANIMATION course (JOBS ACADEMY 2012-2013) Accredited by TESDA USEP-ELECTION OFFICER 2010-2014 USEP-COMMISSIONER for FINANCE 2015
Additional skills
- Do make up for weddings and events
- Sketching
Timeline
Cold Caller
MANILA MARKETING GROUP
07.2025 - 04.2026
Customer service representative in WALMART CHAT SUPPORT
IQOR DAVAO (WALMART CHAT SUPPORT)
09.2022 - 02.2023
Escalation
IQOR DAVAO (AMERICAN HOMESHIELD)
05.2019 - 05.2022
Customer service representative in T-MOBILE
ALORICA DAVAO (T-MOBILE)
06.2016 - 05.2019
Customer service representative in AT&T BLUE
VXI DAVAO (AT&T BLUE)
04.2015 - 05.2016
Bachelor of science - ENTREPRENEURSHIP
University of southeastern Philippines
Sta Ana National High School
Sta Ana National High School
NC2 AND NC3 2D And 3D ANIMATION Under TESDA -
JOBS ACADEMY