Pearly Grace Grace Saculyes
General Trias
Summary
Adaptable professional with diverse experience across technical, educational, and customer service roles. Served as a Process Technician, optimizing manufacturing workflows, ensuring quality control, and troubleshooting equipment to maintain production efficiency in a fast-paced industrial environment. Brought 2 years of hands-on teaching to elementary students, developing engaging lesson plans, fostering student growth, and implementing classroom management strategies to enhance learning outcomes. Excelled as a Customer Experience Agent, resolving inquiries, improving client satisfaction through proactive support, and leveraging communication skills to drive positive interactions and retention.
Overview
3
3
years of professional experience
Work History
Process Technician
Wyntron, Inc.
10.2025 - 03.2026
- Monitor, adjust, and control automated process equipment to ensure optimal product quality and production output.
- Line sustaining/support and gather data of the response of the thermal and calibration machines.
- Implement process improvements to reduce cycle time, increase yield, and decrease scrap/rework rate.
- Perform root cause analysis and troubleshooting to resolve equipment or process issues and minimize downtime.
Customer Experience Agent
Alorica Teleservices, Inc.
06.2025 - 09.2025
- Customer Experience Agent with 3 months of hands-on experience at Alorica, a leading telecommunications provider.
- Skilled in delivering exceptional customer support, resolving inquiries efficiently, and enhancing satisfaction through clear communication and problem-solving.
- Eager to leverage proven service skills in a dynamic team environment.
Teacher
Alabel Alliance School, Inc.
08.2023 - 04.2025
- Dedicated primary school educator with 2 years of hands-on experience fostering engaging learning environments for young students.
- Skilled in developing age-appropriate curricula, managing diverse classrooms, and inspiring a love for learning through creative, student-centered approaches.
- Passionate about nurturing foundational skills and supporting holistic child development.
Education
Bachelor of Secondary Education - English
Ramon Magsaysay Memorial Colleges
General Santos, Province Of South Cotabato, Philippines 04.2001 -
Skills
- Basic Machine Operation – Thermal and Calibration
- Hard Working
- Quality Inspection
- Safety Knowledge
- Critical thinking and problem solving
- Effective Time Management
- Materials handling
- Assembly and production
Timeline
Process Technician
Wyntron, Inc.
10.2025 - 03.2026
Customer Experience Agent
Alorica Teleservices, Inc.
06.2025 - 09.2025
Teacher
Alabel Alliance School, Inc.
08.2023 - 04.2025
Bachelor of Secondary Education - English
Ramon Magsaysay Memorial Colleges
04.2001 -