Pearl Ann Daivie Candido
PARAÑAQUE CITY
Summary
Proven Customer Service Representative at Ibex, excelling in complaint resolution and CRM, enhanced FedEx's customer satisfaction. Expert in shipping logistics and active listening, adept at fostering customer loyalty through exceptional service and efficient problem-solving. Skilled in leveraging critical thinking and data entry to streamline processes and enhance brand representation.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ibex
06.2024 - Current
Customer service representative of Fedex Us logistic account
Education
Senior Highschool - GAS
Pinagturilan National Highschool
Pinagturilan Sta Cruz Occidental Mindoro04.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Complaint resolution
- Customer satisfaction measurement
- Call management
- Customer relationship management (CRM)
- Prioritization
- De-escalation techniques
- Building rapport
- Dispute resolution
- Customer education
- Sales expertise
- Brand representation
- Quality assurance controls
- Escalation management
- Shipping and logistics
Timeline
Customer Service Representative
Ibex
06.2024 - Current
Senior Highschool - GAS
Pinagturilan National Highschool
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