Pearl Angelique Musulin
San Jose, Antique
Summary
Customer service professional with extensive experience as a bank teller and front desk receptionist. Proven ability to execute financial transactions and manage cash effectively, resulting in consistently high customer satisfaction ratings. Strong multitasking and organizational skills contribute to operational efficiency and success.
Overview
4
4
years of professional experience
Work History
Bank Teller
Luzon Development Bank
Laguna
07.2022 - 06.2025
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions promptly to enhance customer satisfaction.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Maintained confidentiality of bank records and client information.
- Informed customers about banking products and services to help them make informed financial decisions.
- Prepared reports on transaction activity for management review.
- Facilitated account openings, check orders, and online banking setups to streamline customer onboarding.
Front Desk Receptionist
Castle Chateau Hotel
Iloilo City
04.2021 - 04.2022
- Assisted guests with check-in and check-out processes efficiently.
- Informed guests about hotel services, amenities, and local attractions to enhance their stay.
- Managed guest complaints professionally, ensuring timely resolution and escalation to management when necessary.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Scheduled and confirmed reservations for hotel accommodations.
- Executed data entry into computer systems to ensure accuracy of customer information records.
Education
Bachelor of Science - Tourism Management
University of Antique
Sibalom, Antique04-2019
Skills
- Transaction processing
- Cash handling
- Banking knowledge
- Customer onboarding
- Multitasking and organization
- Team collaboration
- Account management
Timeline
Bank Teller
Luzon Development Bank
07.2022 - 06.2025
Front Desk Receptionist
Castle Chateau Hotel
04.2021 - 04.2022
Bachelor of Science - Tourism Management
University of Antique