PEARL ANTONETTE G. BOLARDE
Toledo City
Summary
Contribute to the success of the organization being positive catalyst and essential ingredient in the growth process by allowing me to consolidate both my education and experience, expand my knowledge and provide opportunities for personal and professional magnification.
Developed skills in fast-paced remote work environment, now looking to transition into new field. Demonstrated ability in managing administrative tasks and maintaining effective communication. Seeking to apply transferable skills in new professional challenge.
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 7 years of experience providing quality administrative support to clients.
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Virtual Assistant - Property Manager
West Coast Homestays
10.2023 - 03.2025
- Property Listing Management: Creating and optimizing property listings on Airbnb and other rental platforms to maximize visibility and bookings
- Guest Communication: Handling guest inquiries, reservations, and check-ins, providing timely responses to ensure a positive guest experience
- Pricing Strategy: Implementing dynamic pricing strategies based on market demand, seasonal trends, and competitor analysis to maximize rental income
- Cleaning and Maintenance Coordination: Managing cleaning schedules, coordinating maintenance and repairs, and ensuring properties are in top condition for guest arrivals
- Guest Experience Enhancement: Implementing amenities, guest welcome packs, and personalized touches to enhance the overall guest experience and receive positive reviews
- Revenue Management: Monitoring rental performance, analyzing booking data, and adjusting pricing and promotional strategies to optimize revenue and occupancy rates
- Financial Administration: Handling invoicing, expense tracking, and financial reporting to maintain profitability and budget adherence
- Continuous Improvement: Staying updated on industry trends, implementing best practices, and seeking feedback from guests to continually improve property management processes and guest satisfaction
Data Curator
Veeva Systems
02.2023 - 03.2024
- Identify data that's required for planned analytics applications
- Map the data sets and catalog the metadata connected with them
- Collect the data sets
Virtual Assistant - Property Manager
NestHost
04.2023 - 09.2023
- Assisting in programming codes on smart locks to allow guests access to rental properties
- Assisting in scheduling maintenance and turnovers
- Following up on turnovers, maintenance, and inspections to ensure they are completed on time and to a high standard
- Tracking progress and addressing any issues that arise during the process
- Dealing with difficult guests or clients and resolving issues in a timely and professional manner
- Prioritizing tasks when there are multiple demands
- Troubleshooting technical issues related to smart locks or other technology used in STR properties
- Handling Airbnb Resolution and review processes
Customer service representative - Case Manager Resolutions 2
TDCX Philippines
07.2019 - 01.2023
- Company Overview: Airbnb account
- Helping the guest how to book and if there's a payment issues
- Explaining how the cancellation policy works
- Teaching how to navigate the Airbnb platform or how to troubleshoot
- Helping the guest on how to verify their account, how to set up payment method
- Helping the host on how to create and publish a listing, how to add a payout method and the timeframe
- Managing calendar and setting up the booking and pricing settings
- Provide assistance for check in
- Review disputes
- Resolution Center
- Mediation, for any cases that the guest or host is unresponsive or if there's a need for us to meddle for a certain issues like refund requests
- Airbnb account
Customer service representative
Convergys
03.2014 - 05.2016
- Company Overview: Sprint Account
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Sprint Account
Education
Bachelor of Science - Tourism Management
Cebu Sacred Heart College
Talisay City, Cebu 01.2016 - 01.2019
Skills
Issue Resolution Skills
undefinedTimeline
Virtual Assistant - Property Manager
West Coast Homestays
10.2023 - 03.2025
Virtual Assistant - Property Manager
NestHost
04.2023 - 09.2023
Data Curator
Veeva Systems
02.2023 - 03.2024
Customer service representative - Case Manager Resolutions 2
TDCX Philippines
07.2019 - 01.2023
Bachelor of Science - Tourism Management
Cebu Sacred Heart College
01.2016 - 01.2019
Customer service representative
Convergys
03.2014 - 05.2016
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