Pearl Acala
IT Professional
Quezon City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
6
6
Certifications
Work History
Service Technician
Insight Direct Philippines LLC
09.2021 - Current
- Single point of contact for users when there is a service disruption, for service requests, and for some categories of request for change
- To provide a point of communication with the users and a point of coordination for several IT groups and processes
- Monitor real time incident to access and acknowledge it and pass through to NOC Technician.
Transaction Processing New Associate, Data Analyst
Accenture Inc
05.2019 - 08.2021
- Perform data entry and research in various systems and tracking tools
- Knowledge of processes and related systems to assist in identifying and resolving issues and problems
- Access and resolve nonstandard and standard issues or problems
- Seek advice and escalate issues when faced with tasks/problems outside the scope of work.
- Email support
Software Quality Assurance Analyst Intern
Solutions Resource
11.2019 - 03.2020
- Built automated test scripts to handle repetitive software testing work.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Developed and maintained defect databases for known issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
Summer Youth, Program, Office Staff
Department Of Agriculture
04.2017 - 06.2017
- Encode all receivable documents
- Updating paperwork, maintaining documents.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Bachelor of Science - Information Technology
STI College
STI College Novaliches05.2019
Skills
Transaction Management and Rollback Recovery Tools and TechniquesResearch Analyst and InterpretationData Transaction Management Pattern & TechniquesProficient in Microsoft OfficeSAP Business One Basic
Escalation Management
Resource Utilization
Service Management
Incident Priority Assessment
Incident Management
Accomplishments
Top Performer (Aethonan) for FY20 Q1
Given on 23rd of November at Cybergate 2, Mandaluyong City Accenture
Certification
SAP Business One Basic
Timeline
ITIL -4 Foundation: Key Concept of Service Management
01-2024
Event, Incident, and Problem Management
01-2024
Service Technician
Insight Direct Philippines LLC
09.2021 - Current
Software Quality Assurance Analyst Intern
Solutions Resource
11.2019 - 03.2020
Transaction Processing New Associate, Data Analyst
Accenture Inc
05.2019 - 08.2021
SAP Business One Basic
03-2019
ICT Exhibit2018
10-2018
DevCon Seminar
09-2018
Summer Youth, Program, Office Staff
Department Of Agriculture
04.2017 - 06.2017
21St STI National Youth Convention
02-2016
Bachelor of Science - Information Technology
STI College