Paolo Miguel Ducusin
Network Support Engineer
Quezon City,Metro Manila
Summary
Experienced in Supporting and Troubleshooting of Network Devices.
Utilizes analytical skills and effective communication to drive solutions rather than escaping problems. Committed to delivering actionable insights and fostering collaborative environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
Senior Network Advisor I, Network Support Engineer
Concentrix
Taguig
09.2024 - Current
- - Monitoring and troubleshooting of GFiber Webpass Devices
- (Radios, Switches, CLC's)
- - Initial triage of outage tickets, through WORK (Webpass Owned Ticketing System)
- - Creation of Work Orders for Tech Dispatching, for issues that can't be resolved remotely via ServiceNow
- - Adding and Removing of switchport to VLAN, Rate-Limiting of Port to ensure stability and remove congestion for high utilizing ports.
- - Changing of Radio Power, Frequency, and Bandwidth in Siklu
- - Monitoring of Alarms through Grafana
- - Inbound and Outbound Calls through Genesys
- - Creation of Change Tickets and MOPs for Emergency and Planned Maintenances
Network Advisor II, Network Support Engineer
Concentrix
Taguig
05.2023 - 09.2024
- Monitoring and Troubleshooting of GFiber Network Devices
- Inbound and Outbound Calls Through Speakeasy (Google Owned VoIP)
- Initial triage and investigation of outage tickets via Buganizer Tool, for multiple OOS customers.
- Creation of Work Orders for dispatching of Field Technicians to investigate the outage
- Creation and Tracking of Planned Maintenances and updating timely to ensure the project is being done efficiently.
- Line Card Replacement, XGS PON Swaps, BNG Failovers with help from GFiber Knowledge Base
- Service Desk Support for Tech on-site requiring mapping, port activation, resolving slow speeds and no connections
- Attending of Cross Functional Team meetings to be update on current status and workarounds
- Managed full network stacks and maintained uptimes of 100%.
Network Facilities Engineer
FINSI
Makati
09.2021 - 05.2023
- Acts as a Network Operations Support Engineer on Globe Managed Network Services
- Mainly focuses on initial response on customer raised issue via call or email.
- Troubleshooting and Monitoring of Alarms on different Globe Network Products such as SDWAN, E-line, DLL, ILL, IPVN and VPLS via Huawei and other NMS tools
- Restoration and Escalation of troubled circuits via endorsement to the designated support team via call or email
- Clearing of alarms and restoration of SDWAN circuits via SecureCRT and outbound cable laying support on ARUBA and FOURFAITH Modem
- Provided technical support to end-users, resolving connectivity issues efficiently to minimize disruptions in operations.
- Managed contractors effectively, ensuring timely completion of facility-related projects while minimizing disruptions to daily operations.
Implementation Network & Wireless Engineer
QROi
Makati
12.2020 - 09.2021
- Ensures compliance to safety and performance standards
- Responsible on Conducting QA / QC of Huawei Installed Equipment's
- Commissioning and Installation of Wireless Huawei Radio, Antenna, and Access Network Equipment
- System Upgrades and Configuration of Huawei Equipment
- Preparation of DTR for my team
- Cable laying via Globe and Huawei Standards (Power, Fiber, LAN)
- Card and Circuit Breaker Changeout
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Reduced operating costs through efficient resource utilization and vendor negotiations for equipment layout.
Education
Bachelor of Science - Electronic Engineering
Don Bosco Technical College
Mandaluyong City, Metro Manila, Philippines 05.2001 -
Skills
Network Support
Timeline
Senior Network Advisor I, Network Support Engineer
Concentrix
09.2024 - Current
Network Advisor II, Network Support Engineer
Concentrix
05.2023 - 09.2024
Network Facilities Engineer
FINSI
09.2021 - 05.2023
Implementation Network & Wireless Engineer
QROi
12.2020 - 09.2021
Bachelor of Science - Electronic Engineering
Don Bosco Technical College
05.2001 -