PAYAL KHATTAR
IT Service Desk
Makati City
Summary
Experienced service desk specialist with a track record of offering end users quality technical support and troubleshooting help in a hectic setting. Quick and effective at identifying and fixing problems with hardware, software, and networks. Adept at managing changes, issues, and service inquiries using ITIL best practices. A skilled communicator who can explain technical concepts to non-technical people in an easy-to-understand way. Devoted to providing top-notch customer service, ensuring user pleasure, and implementing proactive support and ongoing improvement initiatives.
Overview
6
6
years of professional experience
Work History
IT Senior Analyst L1
HCLTech
06.2022 - Current
- Provide first-line technical support to hospital staff via phone.
- Managed over 20-30 calls per day.
- Offer guidance and training to hospital staff on use of IT systems, software applications, and electronic medical records (EMR)
- Currently I serve as a subject matter expert. Providing in-depth knowledge to our team of agents, creating knowledge articles for new processes, and taking charge of conducting training for newly hired members of project.
Technical Support Engineer
CSS Corp ICT Services
02.2021 - 06.2022
- Providing exceptional support to customers by addressing inquiries, and resolving problems efficiently.
- Assisting users to manage their licenses for their devices (e.g. Cloud Services, Data Center Networking, Switches, Routers and Firewalls).
- Assisting users to update various personal/company information in portal.
Customer Service Representative
Transcom Pasig
10.2018 - 01.2021
- Provided exceptional customer service by addressing customers billing and reprocessing cancelled/failed orders for Phone, Internet, and Home Security.
- Proved product expertise by explaining features, specs, and troubleshooting steps to consumers in understandable manner
- Informing accurate information to customer regarding outages for certain service.
Education
Vocational - Food And Beverages NC II
Calamba Manpower Development Center
Calamba, Province Of Laguna, Philippines 04.2001 -
Undergraduate - AB Psychology
University of Perpetual Help System DALTA
Calamba, Province Of Laguna, Philippines 04.2001 -
High School Diploma -
St. Peter Academy
Calamba, Province Of Laguna, Philippines 04.2001 -
Skills
Knowledgeable in Healthcare Information Technology (eg Cerner Millenium, Patient Access, Athena Health, Meditech, Medhost, Centricity GE and etc)
undefinedTimeline
IT Senior Analyst L1
HCLTech
06.2022 - Current
Technical Support Engineer
CSS Corp ICT Services
02.2021 - 06.2022
Customer Service Representative
Transcom Pasig
10.2018 - 01.2021
Vocational - Food And Beverages NC II
Calamba Manpower Development Center
04.2001 -
Undergraduate - AB Psychology
University of Perpetual Help System DALTA
04.2001 -
High School Diploma -
St. Peter Academy
04.2001 -
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