Paul Jefferson Marquez
Junior Security Analyst
Quezon City
Summary
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Junior Security Analyst
TaskUs
Quezon City
08.2022 - Current
- Conducted security audits to identify vulnerabilities.
- Monitored use of data files and regulated access to protect secure information.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed, tested and implemented security policies, plans and procedures for organizational protection.
Operations Team Leader
TaskUs
Quezon City
08.2018 - 08.2022
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Produced detailed reports outlining performance against benchmarks.
Quality Analyst
TaskUs
Quezon City
08.2016 - 08.2018
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Administered multiplt internal quality audits and assessed results to inform corrective action measures.
Customer Service Representative
TaskUs
Quezon City
04.2016 - 08.2016
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Verification Agent
West Contact Services/Alorica
Makati City
04.2011 - 04.2016
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Bachelor of Science - Information Technology
Technological Institute of The Philippines
Quezon City 10.2004 - 03.2011
Skills
Data security
Interpersonal Communication
Planning and Coordination
Employee Evaluation
Daily workflow improvement
Key performance indicators
Safety processes and procedures
Performance improvement
Complaint resolution
Staff education and training
Teamwork and Collaboration
Data Entry
Timeline
Junior Security Analyst
TaskUs
08.2022 - Current
Operations Team Leader
TaskUs
08.2018 - 08.2022
Quality Analyst
TaskUs
08.2016 - 08.2018
Customer Service Representative
TaskUs
04.2016 - 08.2016
Sales Verification Agent
West Contact Services/Alorica
04.2011 - 04.2016
Bachelor of Science - Information Technology
Technological Institute of The Philippines
10.2004 - 03.2011