Summary
Work History
Education
Timeline
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Paul Yves Luciano

Valenzuela, Metro Manila,NCR

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Work History

Data Processor

Support Ninja
  • Processed and verified data entries for accuracy and completeness.
  • Maintained organized digital records to enhance data retrieval efficiency.
  • Assisted in identifying and troubleshooting data discrepancies.
  • Collaborated with team members to streamline data processing workflows.

Senior Processing Excutive

Cognizant Technologies Solutions
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative (Collections)

Alorica (formerly EGS)
  • Managed collections process for overdue accounts, ensuring timely follow-up and resolution.
  • Communicated with clients to negotiate payment plans, fostering positive relationships.
  • Resolved disputes by investigating account discrepancies and providing solutions.
  • Documented interactions and updates in CRM system for accurate account tracking.

Room Attendant

Savoy Hotel Manila
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness and presentation.
  • Replenished supplies and amenities in accordance with hotel policies and guest preferences.
  • Collaborated with housekeeping team to streamline room preparation processes for efficiency.
  • Reported maintenance issues promptly to ensure swift resolution and enhance guest satisfaction.

Crew Member

Jollibee
  • Provided exceptional customer service by taking orders and addressing inquiries promptly.
  • Operated kitchen equipment safely and efficiently to prepare menu items consistently.
  • Maintained cleanliness of workstations and dining areas in compliance with health standards.
  • Collaborated with team members to ensure timely service during peak hours.

Team Leader

Paotsin
  • Supervised daily operations, ensuring team adherence to quality and safety standards.
  • Coordinated project timelines, optimizing workflow efficiency among team members.
  • Trained new employees on operational protocols and equipment usage.
  • Monitored inventory levels, facilitating timely restocking processes to meet production demands.

Griller

Chic-Boy
  • Operated grill station efficiently during peak hours to ensure timely food service.
  • Monitored food temperatures and quality standards to maintain safety compliance.
  • Assisted in training new staff on grilling techniques and safety protocols.
  • Prepared and marinated various proteins, enhancing flavor profiles for menu items.

Waiter

Temaki Japanese Restaurant
  • Provided exceptional customer service in fast-paced dining environment.
  • Accurately took and processed orders using restaurant POS system.
  • Assisted with menu knowledge, enhancing guest dining experience through recommendations.
  • Maintained cleanliness and organization of dining area to ensure pleasant atmosphere.

Education

Bachelor of Hospitality And Tourism Management - Hotel Management

Our Lady of Fatima University
Valenzuela
03-2007

Timeline

Data Processor

Support Ninja

Senior Processing Excutive

Cognizant Technologies Solutions

Customer Service Representative (Collections)

Alorica (formerly EGS)

Room Attendant

Savoy Hotel Manila

Crew Member

Jollibee

Team Leader

Paotsin

Griller

Chic-Boy

Waiter

Temaki Japanese Restaurant

Bachelor of Hospitality And Tourism Management - Hotel Management

Our Lady of Fatima University

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Paul Yves Luciano