Paulyn Manahan
Figuracion
Mandaluyong
Summary
Dynamic and detail-oriented Operations Support with a proven track record of providing operational and administrative assistance in fast-paced environments. Skilled in data entry, documentation management, and communication with team members to ensure smooth day-to-day operations.
Overview
11
11
years of professional experience
Work History
Junior Support Associate
GoFluent Philippines
07.2021 - Current
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Assisted in the development of internal knowledge bases to streamline information sharing and enhance team cohesion.
- Delivered prompt resolutions to complex issues through effective escalation management and collaboration with specialized departments.
Assistant Team Leader/Inbound Call Center Representative
Fusion BPO Services Phil
09.2020 - 07.2021
Customer Service Representative
Fusion BPO Services Phil
07.2019 - 08.2020
Sales Associate
Home Centre (Landmark Group)
09.2016 - 03.2019
Data Encoder
Regan Industrial Sales, Inc.
08.2013 - 06.2016
Education
Basic Accounting And Advance (Short Course)
Filipino Institute
Hamdan St., Abu Dhabi, UAE 04.2001 -
Bachelor of Science - Business Administration Major in Banking & Finance
Isabela State University
Cauayan, Province Of Isabela, Philippines 04.2001 -
Skills
Customer Support
undefinedTimeline
Junior Support Associate
GoFluent Philippines
07.2021 - Current
Assistant Team Leader/Inbound Call Center Representative
Fusion BPO Services Phil
09.2020 - 07.2021
Customer Service Representative
Fusion BPO Services Phil
07.2019 - 08.2020
Sales Associate
Home Centre (Landmark Group)
09.2016 - 03.2019
Data Encoder
Regan Industrial Sales, Inc.
08.2013 - 06.2016
Basic Accounting And Advance (Short Course)
Filipino Institute
04.2001 -
Bachelor of Science - Business Administration Major in Banking & Finance
Isabela State University
04.2001 -
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