PAUL WILLIAM MABLE
GENERAL OPERATIONS SENIOR ASSOCIATE
Baguio City, Province Of Benguet
Summary
Administrative professional with proven track record in managing office environments and facilitating efficient operations. Known for strong focus on team collaboration and adapting to changing needs, ensuring reliable support across various functions. Displays excellent organizational and communication skills, contributing to seamless office management.
Overview
7
7
years of professional experience
3
3
Certifications
1
1
Language
Work History
GENERAL OPERATIONS SENIOR ASSOCIATE
AUMNI PH INC.
01.2021 - Current
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Identified potential risks to develop mitigation plans and minimize impact on project timelines.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
BUSINESS OPERATIONS OFFICER
FULLSUITE
01.2020 - 01.2021
- Spearheaded the development of new products or services in response to customer needs or market demands, driving innovation within the organization.
- Enhanced company profitability by identifying cost-saving opportunities and reducing overhead expenses.
- Provided exceptional leadership in overseeing daily operations, maintaining employee morale, and resolving conflicts as they arose.
- Developed strategic plans to drive business growth, resulting in increased market share and revenue generation.
- Optimized resource allocation through effective forecasting and scheduling, improving overall operational efficiency.
- Played an instrumental role in the acquisition of new businesses by conducting thorough due diligence activities before finalizing any transactions made on behalf of the company.
- Streamlined business operations by implementing efficient workflows and process improvements.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and client satisfaction.
Customer Service Representative
SITEL
07.2018 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Psychology
SAINT LOUIS UNIVERSITY
BAGUIO CITY 04.2001 -
Skills
Team leadership
Performance monitoring
Team supervision
Data analytics
Training and mentoring
Project management
Computer skills
Adaptability and flexibility
Record and file management
Multitasking and organization
Vendor management
Certification
40 Hours Basic Pollution Control Officers Online Training Course
Timeline
40 Hours Basic Pollution Control Officers Online Training Course
01-2025
Basic Occupational Safety and health
12-2021
OSH orientation
11-2021
GENERAL OPERATIONS SENIOR ASSOCIATE
AUMNI PH INC.
01.2021 - Current
BUSINESS OPERATIONS OFFICER
FULLSUITE
01.2020 - 01.2021
Customer Service Representative
SITEL
07.2018 - 11.2019
Bachelor of Science - Psychology
SAINT LOUIS UNIVERSITY
04.2001 -
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