Paul Timothy Serafin
Dasmarinas City, Cavite
Summary
Successful professional with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Recruiter
Accenture Inc
Mandaluyong City
03.2022 - Current
- Source qualified candidates through online job boards, social media networks, referrals.
- Sourced, qualified and conducted screening interviews with job candidates.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Negotiated salary and benefits packages with candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Customer Service Representative/Subject Matter Expert
Sykes
Muntinlupa City
07.2021 - 01.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Customer Service Representative
Teleperformance
Bacoor City
08.2020 - 06.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
Customer Service Representative
IQOR
Dasmarinas City
01.2020 - 07.2020
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Customer Service Representative/Subject Matter Expert
Concentrix
Pasay City
06.2019 - 01.2020
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
Education
Some College (No Degree) - Secondary Education
St. Jude Colleges
Dasmarinas, CaviteSkills
- Social Media Recruiting
- Candidate Sourcing
- Talent Acquisition
- Background Checks
- Resume Screening
- Recruitment
- Talent management
- Administrative Skills
Certification
- Delivering a Delightful Candidate Experience - June 2024
References
References available upon request.
Timeline
HR Recruiter
Accenture Inc
03.2022 - Current
Customer Service Representative/Subject Matter Expert
Sykes
07.2021 - 01.2022
Customer Service Representative
Teleperformance
08.2020 - 06.2021
Customer Service Representative
IQOR
01.2020 - 07.2020
Customer Service Representative/Subject Matter Expert
Concentrix
06.2019 - 01.2020
Some College (No Degree) - Secondary Education
St. Jude Colleges
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