Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Hi, I’m

PAUL SYLVESTER SELPA

Fitness Center And Spa Manager
Valenzuela
PAUL SYLVESTER SELPA

Summary


Knowledgeable in Health Club and Recreation Management with comprehensive background in managing spa operations and enhancing customer satisfaction. Led teams to consistently deliver high-quality services and improve client retention. Known for exceptional leadership and ability to create serene and welcoming environment.

Overview

24
years of professional experience
6
Certifications

Work History

Marco Polo Ortigas Manila

Fitness Center and Spa Manager
08.2014 - Current

Job overview


  • Hiring of Staffs
  • Training of staffs
  • Formulate Spa promos
  • Evaluation of performance of staffs
  • Overall In-charge of Gym, Pool, and Spa operations
  • Delivered first-class guest experiences through personalized, attentive care from arrival to departure.
  • Responded to feedback and resolved complaints professionally, upkeeping positive spa reputation.
  • Checked facilities regularly to maintain good working order and upkeep cleanliness standards.
  • TripAdvisor reputation
  • Scheduled staff to meet seasonal and peak-hours demand, maintaining spa efficiency.
  • Exceeded weekly sales targets by actively upselling products and services after treatments.
  • Maintained treatment room and spa hygiene through diligent cleaning and disinfecting procedures.
  • Developed spa therapists by providing ongoing support, training and feedback to foster an environment of continuous service improvement.
  • Reported on monthly spa performance figures to identify weak spots and implement improvement strategies.
  • Provided impeccable customer service to meet and exceed client needs, leading staff by example to generate repeat business.
  • Marketed special offers and seasonal promotions to increase spa attendance and grow customer bases.
  • Have lead the team to FORBES Five Star Ratings
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.

Discovery Primea

Gym Supervisor
10.2013 - 07.2014

Job overview

  • Assisted in planning and developing new fitness programmes, making suggestions based on fitness trends and member requests.
  • Maintained excellent member and guest satisfaction by providing continual motivational and educational support.
  • Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
  • Ensured clients stayed safe throughout fitness workouts by closely monitoring individuals throughout classes.
  • Collaborated with management and staff to preserve functionality of gym.
  • Pre-Opening Team

HORIZON LLC/Horizon Fitness

Health Club Supervisor
03.2011 - 03.2013

Job overview

  • Fitness

KING ABDULLAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Fitness Instructor
08.2009 - 08.2010

Job overview

TADMUR REAL ESTATE W.L.L

Gym Master
07.2007 - 05.2009

Job overview

ASCOTT MAKATI

Fitness Instructor
03.2007 - 06.2007

Job overview

OAKWOOD PREMIER Ayala Center

Fitness Instructor
02.2004 - 03.2007

Job overview

ECOTAX BUSINESS SERVICES

Liaison Officer
11.2001 - 03.2003

Job overview

Education

Our Lady of Fatima University
Valenzuela, Metro Manila, Philippines

Bachelor of Science from Physical Therapy

University Overview

Skills

Treats Musculoskeletal conditions

Affiliations

Affiliations
  • Member, Association of Fitness Professionals of the Phil's.
  • Member, Philippine Association of Safety Engineers (Qatar Chapter)

Certification

Certified Guest Service Professional

Timeline

Fitness Center and Spa Manager
Marco Polo Ortigas Manila
08.2014 - Current
Gym Supervisor
Discovery Primea
10.2013 - 07.2014
Health Club Supervisor
HORIZON LLC/Horizon Fitness
03.2011 - 03.2013
Fitness Instructor
KING ABDULLAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
08.2009 - 08.2010
Gym Master
TADMUR REAL ESTATE W.L.L
07.2007 - 05.2009
Fitness Instructor
ASCOTT MAKATI
03.2007 - 06.2007
Fitness Instructor
OAKWOOD PREMIER Ayala Center
02.2004 - 03.2007
Liaison Officer
ECOTAX BUSINESS SERVICES
11.2001 - 03.2003
Our Lady of Fatima University
Bachelor of Science from Physical Therapy

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PAUL SYLVESTER SELPAFitness Center And Spa Manager