Paul Raymond Pascual
Shift Supervisor
Pasig City
Summary
Skilled Emergency Operation Center Shift Supervisor who thrives in a fast-paced, dynamic environment. Exceptional computer aptitude and telephone etiquette. Emergency dispatcher and call taker with 10 years of professional customer service and leadership experience. Committed to addressing callers' needs with speed, accuracy, and professionalism.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Shift Supervisor
City Government of Pasig (Pasig City DRRMO- Emergency Operations Center)
Pasig City
2020.01 - Current
- Supervised shifts of emergency dispatchers and call takers for 8 hours a day.
- Ensure appropriate control of all calls so units are properly supplied with accurate information.
- Oversee the daily functions of dispatch and call taker personnel assigned to the Communication Center.
- Review and evaluate employee performance and recommend training when necessary to the Communications Coordinator.
- Ensure timely and professional response to all requests from all emergency response personnel regarding need for support activities.
- Responsible for assigned shift activities including assisting with scheduling, quality control, maintenance of records, complaints, and complaint resolution.
- Coordinates information between emergency and non-emergency agencies involved in communications such as Police, Fire and EMS.
- Maintains high level of customer service.
Emergency Dispatch Operator
City Government of Pasig (Pasig City DRRMO- Emergency Operations Center)
Pasig City
2014.12 - 2020.01
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Pasig
Pasig City 2021.09 - Current
Skills
Staff Management
Certification
Contingency Planning Training Course- 32 Hours
Timeline
Contingency Planning Training Course- 32 Hours
2023-04
Training For Instructor (TFI) - 40 Hours
2022-11
Basic Occupational Safety and Health Training (BOSH-SO2) - 40 Hours
2022-08
Bachelor of Science - Business Administration
Pamantasan Ng Lungsod Ng Pasig
2021.09 - Current
Shift Supervisor
City Government of Pasig (Pasig City DRRMO- Emergency Operations Center)
2020.01 - Current
All Hazard Incident Management Team Training - 40 Hours
2019-04
Emergency Dispatch Operator
City Government of Pasig (Pasig City DRRMO- Emergency Operations Center)
2014.12 - 2020.01
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