Summary
Overview
Work History
Education
Skills
Deep Sea Jigging and Shorecasting
Timeline
Deep Sea Jigging and Shorecating
Generic

PAUL R. ABITONA

Chief, Membership And Consumer Connection Division
Bislig, Province of Surigao del Sur

Summary

Results-driven Customer Service Professional focused on enhancing customer satisfaction and driving organizational goals. Led major initiatives that improved consumer connections through strategic decision-making and effective communication. Adapted and collaborated within teams to achieve successful project outcomes.

Overview

19
19
years of professional experience

Work History

Chief, Membership and Consumer Connection Section

SURSECO-I
08.2023 - Current
  • Collaborated with team to provide support and guidance, enhancing overall team effectiveness.
  • Oversaw key division activities, ensuring successful AGMA and District elections.
  • Led efforts to educate and disseminate information regarding coop operations.
  • Addressed consumer complaints in a timely manner
  • Coordinated with departments to align efforts with Coop's vision and mission, fostering organizational unity.

Cashier

SURSECO-I
02.2019 - 07.2023
  • Ensured the safety of cash and cash equivalents within the cooperative to prevent losses.
  • Secured timely deposits of collections and processed payments to power suppliers by their due dates.
  • Monitored the daily balances of actual cash in bank and cash on hand

Budget Officer

SURSECO-I
03.2016 - 01.2019
  • Prepared annual Cash Operating Budget of the Coop for NEA approval
  • Monitored monthly and quarterly expenses and recommend cost optimization
  • Monitored monthly and quarterly expenses and recommended cost optimization

Acting Work Order Officer

SURSECO-I
08.2015 - 02.2016
  • Maintained records for work orders and coordinated with technical Services Department and Internal Audit for close-out to its corresponding Plant Assets.
  • Developed and implemented operational procedures to enhance efficiency and accuracy within service delivery.
  • Supervised daily activities of team members, ensuring adherence to safety protocols and quality standards.
  • Analyzed customer feedback to identify areas for improvement in service offerings and operational processes.

Accounts Officer

SURSECO-I
12.2010 - 07.2015
  • Prepared and processed consumer accounts receivable, ensuring timely follow-up on payments.
  • Maintained records for accounts and accounts payable, supporting financial accuracy for the coop.

Managed daily financial transactions, ensuring accuracy and compliance with regulatory standards.

Coordinated budget preparation processes, aligning resources with organizational objectives.

Developed and maintained financial reports, enhancing visibility into operational performance.

Appraiser/Vault Custodian

M.LUILLER PHILS., INC
11.2007 - 12.2010
  • Appraised jewelry and watches and other pawnable items
  • Processed renewal requests for pawned items, verifying customer information. and redemption of pawned items
  • Secured all pawned items and collections in vault daily, maintaining inventory integrity and safety.

Education

MBA - 9 Units Only

Northeastern Mindanao State University
Tandag, Surigao Del Sur
04.2001 -

Bachelor of Science in Accountancy - Accounting

Andres Soriano College
Mangagoy, Bislig City Surigao Del Sur
04.2001 -

Skills

Membership engagement

Customer service

Strategic decision making

Problem-solving

Attention to detail

Time management

Teamwork and collaboration

Friendly, positive attitude

Deep Sea Jigging and Shorecasting

I enjoyed deep sea jigging and shore casting as my healthy outlet for stress. 

Timeline

Chief, Membership and Consumer Connection Section

SURSECO-I
08.2023 - Current

Cashier

SURSECO-I
02.2019 - 07.2023

Budget Officer

SURSECO-I
03.2016 - 01.2019

Acting Work Order Officer

SURSECO-I
08.2015 - 02.2016

Accounts Officer

SURSECO-I
12.2010 - 07.2015

Appraiser/Vault Custodian

M.LUILLER PHILS., INC
11.2007 - 12.2010

MBA - 9 Units Only

Northeastern Mindanao State University
04.2001 -

Bachelor of Science in Accountancy - Accounting

Andres Soriano College
04.2001 -

Deep Sea Jigging and Shorecating

I enjoyed deep sea Jigging as a way of refreshing with deep sea fishes as bonus.

PAUL R. ABITONAChief, Membership And Consumer Connection Division