Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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PAULO JOSE LABITIGAN

PAULO JOSE LABITIGAN

Summary

Accomplished professional with a solid foundation in customer interactions and service solutions. Exceptional communication skills and fluency in English. Highly motivated and results-driven individual with a diverse skill set in technical and customer support services, specializing in transaction processing and order management. Proficient in search optimization, social media/digital marketing, and statistical analysis. Adept at thriving under pressure to deliver impactful strategies independently. Willing to work graveyard shifts, dedicated to achieving success in every role embraced.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative - Chat Support

AFNI PHILIPPINES
02.2019 - 05.2019
  • Responsible for handling and resolving customer inquiries, billing concern, and technical resolution via chat platform.

Transaction Processing Associate/Order Management

Accenture
10.2012 - 12.2018
  • Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions, apply understanding of assigned business process to identify gaps and propose continuous improvement measures, maintain high customer satisfaction ratings by processing transactions accurately.

Technical Support Specialist

Trend Micro Inc.
02.2012 - 05.2012
  • Responsible for providing malware and technical resolution to clients using multiple LOB's - chat, phone, and email.

Technical Support Specialist

Tech Mahindra Ltd.
01.2011 - 07.2011
  • Responsible for providing technical support to clients e.g. email configuration, broadband connection troubleshooting and configuration.

Production Assistant Engineer

A. Le Paul Inc.
02.2010 - 07.2010
  • Responsible for developing and implementing policies, procedures, systems and best practices of the company.

Inventory Analyst

Neilino Silk Inc.
06.2009 - 12.2009
  • Develop and implement policies, procedures, systems and best practices with regard to inventory for the purpose of maintaining accurate financial information.

Customer Service - Chat Support

Billboard Text Inc.
06.2008 - 06.2009
  • Responsible for handling Customer Inquiries, and Technical Resolution via Chat platform.

Education

Bachelor of Science - Industrial Engineering

Mapua Institute of Technology
Manila

Skills

  • Skilled in Microsoft Excel functions
  • Experienced with WordPress development
  • Proficient in AutoCAD
  • Experienced in spatial data labeling and analysis
  • Data entry
  • Customer service
  • Critical thinking
  • Complaint handling
  • Customer satisfaction measurement
  • Microsoft outlook
  • Order processing
  • Data collection

Certification

  • Google Analytics Certification (Google Digital Academy), February 2023
  • Virtual Assistant Social Media Marketing (Freelance Academy Philippines), January 2025

Languages

English
Advanced (C1)

Timeline

Customer Service Representative - Chat Support

AFNI PHILIPPINES
02.2019 - 05.2019

Transaction Processing Associate/Order Management

Accenture
10.2012 - 12.2018

Technical Support Specialist

Trend Micro Inc.
02.2012 - 05.2012

Technical Support Specialist

Tech Mahindra Ltd.
01.2011 - 07.2011

Production Assistant Engineer

A. Le Paul Inc.
02.2010 - 07.2010

Inventory Analyst

Neilino Silk Inc.
06.2009 - 12.2009

Customer Service - Chat Support

Billboard Text Inc.
06.2008 - 06.2009

Bachelor of Science - Industrial Engineering

Mapua Institute of Technology

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PAULO JOSE LABITIGAN