Paulo Peña
Shopkeeper (Assistant Manager)
Taguig
Summary
Professional retail manager prepared for this role with strong track record in overseeing store operations and driving sales growth. Skilled in inventory management, customer service, and merchandising. Dependable team collaborator, adaptable to changing demands, and focused on achieving results. Known for strong organizational skills and effective communication.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Sales Shopkeeper
IKANO
Pasay
03.2021 - Current
Sales Shopkeeper
IKEA - Hamad & Mohamad Al Futtaim
Doha
08.2016 - 12.2019
- Motivate and inspire the department team by sharing knowledge about our products, services, the local market, and customer needs.
- Increase sales and profits by encouraging the team to explore business opportunities and respond to customer feedback, competition, supply issues, and performance data.
- Inspect the department daily to check the availability and placement of product information tags and other communication materials.
- Reduce costs by handling merchandise properly to prevent loss in the store. Suggest alternative solutions to problems and recommend add-on sales to reach sales targets.
- Stay informed about changes in our product range, including new items and updates to existing ones.
- Prepare reports and conduct store walks with managers. Watch local market competition to ensure relevance in all sales channels.
- Use technology to record sales data for analysis and planning.
- Address customer inquiries, complaints, and issues effectively.
- Coach and guide staff in customer service by leading by example.
- Make sure all team members understand the IKEA concept and guidelines, and how these relate to their roles.
- Plan and forecast sales according to the commercial calendar and market trends.
Retail Sales Executive
IKEA - Hamada & Mohamad Al Futtaim
Doha
10.2012 - 07.2016
- Lead the team in the department and guide co-workers as directed by store management.
- Stock and restock shelves, shop windows, and furniture layouts.
- Follow visual merchandising guidelines and maintain standards.
- Attach price tags to products and check their accuracy against the price list.
- Keep products in perfect condition at all times.
- Build new furniture regularly.
- Keep customers updated on their orders.
- Check emails and prepare reports.
- Get the area ready for stock replenishment and the next day’s business.
- Understand the department’s action plans and support the manager’s goals and targets.
Sales Executive
Sharaf DG
Dubai
12.2008 - 09.2012
- Provides technical support, ensuring proper installation and operating procedures for customers.
- Conducts product demonstrations for customers as needed.
- Coordinates with the store manager regarding department needs and suggestions to promote products.
- Responsible for preparing and sending sales and productivity reports.
- Manages stock orders, receives items, maintains stock inventory, and handles pricing.
- Ensures that all display items are in excellent working condition.
- Maintains cleanliness and organizes items for effective selling.
Education
Diploma - Caregiver
The Manila Times Training Ins.
San Fernando, Pampanga, Philippines 01.2006 - 01.2008
BSN (2nd Year) - Bachelor of Science in Nursing
University of The Assumption
San Fernando, Pampanga, Philippines 01.2004 - 01.2006
BSIE (2nd Year) - Bachelor of Science in Industrial Education
DHVCAT
Bacolor, Pampanga, Philippines 01.2003 - 01.2004
Skills
Computer proficiency in Microsoft Applications
Inventory management
Sales management
Visual merchandising
Customer service
Sales forecasting
Product knowledge
Team leadership
Communication skills
Time management
Personal Information
- Date of Birth: 12/08/87
- Nationality: Filipino
- Marital Status: Married
Timeline
Sales Shopkeeper
IKANO
03.2021 - Current
Sales Shopkeeper
IKEA - Hamad & Mohamad Al Futtaim
08.2016 - 12.2019
Retail Sales Executive
IKEA - Hamada & Mohamad Al Futtaim
10.2012 - 07.2016
Sales Executive
Sharaf DG
12.2008 - 09.2012
Diploma - Caregiver
The Manila Times Training Ins.
01.2006 - 01.2008
BSN (2nd Year) - Bachelor of Science in Nursing
University of The Assumption
01.2004 - 01.2006
BSIE (2nd Year) - Bachelor of Science in Industrial Education
DHVCAT
01.2003 - 01.2004
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