Summary
Overview
Work History
Education
Skills
Timeline
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Paulo Narido

Customer Advocate
Carigara, Leyte

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.


Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Captain position.


Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Detail-oriented team manager with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Customer Advocate (TopHat)

Boldr Inc
5th Floor, Hanston Building, Emerald Avenue, Ortigas Center, San Antonio, Pasig, 1600 Metro Manila
07.2021 - Current
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Telstra L2 Tech Support

Teletech
9 th Floor, Five Ecom Building, SM MOA Complex, Pasay City
02.2017 - 01.2020
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Excellent communication skills, both verbal and written.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked well in a team setting, providing support and guidance.

Iolo Premium Service Technician

Alorica Philippines Inc
Alphaland Southgate Tower, Makati City
07.2015 - 09.2016
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Science - Marine Engineering

Maritime Academy of Asia And The Pacific
04.2009 - 04.2012

Skills

    Customer service and support

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Timeline

Customer Advocate (TopHat)

Boldr Inc
07.2021 - Current

Telstra L2 Tech Support

Teletech
02.2017 - 01.2020

Iolo Premium Service Technician

Alorica Philippines Inc
07.2015 - 09.2016

Bachelor of Science - Marine Engineering

Maritime Academy of Asia And The Pacific
04.2009 - 04.2012

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Paulo NaridoCustomer Advocate