Paulo King
Manila
Summary
Dynamic and personable Account Executive with a strong foundation in customer service, inside sales, and client relationship management. A career supporting financial and telecom clients has cultivated a reputation for empathetic problem-solving and precision. Currently excelling in sales through trust-building, identifying customer needs, and delivering tailored solutions that drive impactful results. Recognized for grit, adaptability, and a passion for continuous learning, consistently bringing energy and focus to every customer interaction while contributing to fast-paced teams that prioritize innovation, service excellence, and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Executive
Insight Direct USA
02.2025 - 09.2025
- Established close relationships with new small business prospects.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Inside Sales Associate
Accenture
10.2023 - 02.2025
- Handle inbound calls to upsell client's products and services, including simo deals, phone deals, and additional features.
- Conduct customer retention calls, addressing concerns and offering tailored solutions to prevent customer from leaving.
- Proactively identify customer needs to offer suitable product upgrades and promotions, resulting in increased revenue.
- Collaborate with team members to meet sales and retention targets, contributing to the overall success of the business.
Subject Matter Expert
Alorica - Verizon Business
03.2023 - 09.2023
- Manage and resolve escalated customer concerns and supervisor calls efficiently.
- Serve as the primary point of contact for high-priority issues requiring specialized expertise
- Provide guidance and coaching to agents on handling complex or sensitive customer interactions
- Act as a role model in delivering exceptional customer service and_ professionalism
- Stay updated on product knowledge, system changes, and company policies to provide accurate information
Customer Service Representative
Teleperformance - U.S. Bank
03.2022 - 02.2023
- Securely manage customer information and payment details
- Issue receipts for received payments to be sent directly to a customer or mortgage company
- Respond to and resolve client inquiries and problems
- Finding financial solutions for policy holders who may need payment assistance
- Informing policy holders of any missed or upcoming payment deadlines
- Examining financial statement for any irregularities or mistakes in payments.
Education
Bachelor of Science - BS - Information Technology
Technological Institute of the Philippines
Skills
- Client relationship building
- Account management
- CRM software proficiency
- Customer relations
- Sales strategies
- Research and analysis
Certification
- LinkedIn Sales Navigator: Essentials
- Sales Navigator - Understand Leads and Accounts Completion Certificate
- Certified Lean Six Sigma Yellow Belt
- Customer Service: Fostering a Service Mindset
- Salesforce Basics
Languages
Filipino (Native or Bilingual)
English (Full Professional)
Timeline
Account Executive
Insight Direct USA
02.2025 - 09.2025
Inside Sales Associate
Accenture
10.2023 - 02.2025
Subject Matter Expert
Alorica - Verizon Business
03.2023 - 09.2023
Customer Service Representative
Teleperformance - U.S. Bank
03.2022 - 02.2023
Bachelor of Science - BS - Information Technology
Technological Institute of the Philippines