Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Paulo King

Paulo King

Manila

Summary

Dynamic and personable Account Executive with a strong foundation in customer service, inside sales, and client relationship management. A career supporting financial and telecom clients has cultivated a reputation for empathetic problem-solving and precision. Currently excelling in sales through trust-building, identifying customer needs, and delivering tailored solutions that drive impactful results. Recognized for grit, adaptability, and a passion for continuous learning, consistently bringing energy and focus to every customer interaction while contributing to fast-paced teams that prioritize innovation, service excellence, and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Executive

Insight Direct USA
02.2025 - 09.2025
  • Established close relationships with new small business prospects.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.

Inside Sales Associate

Accenture
10.2023 - 02.2025
  • Handle inbound calls to upsell client's products and services, including simo deals, phone deals, and additional features.
  • Conduct customer retention calls, addressing concerns and offering tailored solutions to prevent customer from leaving.
  • Proactively identify customer needs to offer suitable product upgrades and promotions, resulting in increased revenue.
  • Collaborate with team members to meet sales and retention targets, contributing to the overall success of the business.

Subject Matter Expert

Alorica - Verizon Business
03.2023 - 09.2023
  • Manage and resolve escalated customer concerns and supervisor calls efficiently.
  • Serve as the primary point of contact for high-priority issues requiring specialized expertise
  • Provide guidance and coaching to agents on handling complex or sensitive customer interactions
  • Act as a role model in delivering exceptional customer service and_ professionalism
  • Stay updated on product knowledge, system changes, and company policies to provide accurate information

Customer Service Representative

Teleperformance - U.S. Bank
03.2022 - 02.2023
  • Securely manage customer information and payment details
  • Issue receipts for received payments to be sent directly to a customer or mortgage company
  • Respond to and resolve client inquiries and problems
  • Finding financial solutions for policy holders who may need payment assistance
  • Informing policy holders of any missed or upcoming payment deadlines
  • Examining financial statement for any irregularities or mistakes in payments.

Education

Bachelor of Science - BS - Information Technology

Technological Institute of the Philippines

Skills

  • Client relationship building
  • Account management
  • CRM software proficiency
  • Customer relations
  • Sales strategies
  • Research and analysis

Certification

  • LinkedIn Sales Navigator: Essentials
  • Sales Navigator - Understand Leads and Accounts Completion Certificate
  • Certified Lean Six Sigma Yellow Belt
  • Customer Service: Fostering a Service Mindset
  • Salesforce Basics

Languages

Filipino (Native or Bilingual)
English (Full Professional)

Timeline

Account Executive

Insight Direct USA
02.2025 - 09.2025

Inside Sales Associate

Accenture
10.2023 - 02.2025

Subject Matter Expert

Alorica - Verizon Business
03.2023 - 09.2023

Customer Service Representative

Teleperformance - U.S. Bank
03.2022 - 02.2023

Bachelor of Science - BS - Information Technology

Technological Institute of the Philippines

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Paulo King