Hi, I’m
PAULO KING
Inside Sales Associate
Manila City
Summary
Passionate and experienced customer service professional dedicated to providing exceptional support and ensuring customers feel valued. Committed to going the extra mile to exceed customer expectations. Possessing extensive knowledge of best practices in customer service, as well as a solid background in handling financial accounts, able to offer effective solutions that meet both customer needs and business objectives.
Overview
2
years of professional experience
Work History
Accenture
Inside Sales Associate
10.2023 - Current
Job overview
- Handle inbound calls to upsell client's products and services, including simo deals, phone deals, and additional features.
- Conduct customer retention calls, addressing concerns and offering tailored solutions to prevent customer from leaving.
- Proactively identify customer needs to offer suitable product upgrades and promotions, resulting in increased revenue.
- Collaborate with team members to meet sales and retention targets, contributing to the overall success of the business.
Alorica
Subject Matter Expert
03.2023 - 09.2023
Job overview
- Manage and resolve escalated customer concerns and supervisor calls efficiently.
- Serve as the primary point of contact for high-priority issues requiring specialized expertise
- Provide guidance and coaching to agents on handling complex or sensitive customer interactions
- Act as a role model in delivering exceptional customer service and_ professionalism
- Stay updated on product knowledge, system changes, and company policies to provide accurate information
Teleperformance
Bank Account Support Representative
03.2022 - 02.2023
Job overview
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Teleperformance
Insurance Billing Support Representative
Job overview
- Securely manage customer information and payment details
- Issue receipts for received payments to be sent directly to a customer or mortgage company
- Respond to and resolve client inquiries and problems
- Finding financial solutions for policy holders who may need payment assistance
- Informing policy holders of any missed or upcoming payment deadlines
- Examining financial statement for any irregularities or mistakes in payments.
McDonald's
Service Crew
08.2017 - 10.2017
Job overview
- Kept customers and crew areas organized maintained clean, sanitized and well-organized food preparation zones cooked, prepared and bagged food for customers
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
Education
Technological Institute Of The PhilippinesQuiapo, Manila
Bachelor Of Science from Information Technology
Awards and Recognitions
- Attendance and Business Effectiveness Champion For US BANK
- Accenture A - List Awardee
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