Open To Work
PAULO JOSE DIAZ
Learning Advisor - Trading And Supply
Quezon City, Metro Manila
Work Preference
Summary
Strategic Learning and Capability Professional with 15+ years of experience designing, co-creating, managing, and delivering award-winning global learning and capability solutions that drive performance. Known for partnering effectively with business leaders at all levels, navigating complex stakeholder environments, and leading global capability initiatives. Combines strong consulting and influencing skills with digital fluency, leveraging AI and emerging technologies to support business and workforce transformations and evolving skills development needs.
Overview
6
6
Certifications
23
23
years of professional experience
Skills
Learning Strategy
Capability Development
Business Partnering
Stakeholder Management
Change Management
Digital Acumen
Cross-Functional Collaboration
HR/Learning Systems
Data-Driven Decision Making
Data Analytics
Project Management
Process Improvement
Work History
Learning Advisor Trading and Supply
Shell Shared Services Asia, B.V.
04.2023 - Current
- Spearheaded the design and delivery of leadership, commercial, and operational capability programmes aligned with Trading & Supply business priorities. (i.e. Leadership in Action, Shipping Commercial Masterclass, Road Transport Team Upskilling, Distribution Operations - Leading with Leaders, etc.)
- Partnered with senior leaders, HR Managers, and subject matter experts to identify capability gaps and implement targeted learning solutions.
- Co-developed leadership programmes, to strengthen leadership effectiveness and address Shell people survey opportunity areas.
- Led the implementation of digital learning and workforce capability platforms (LXP and SkyHive) to enhance workforce development and support strategic capability priorities within Shell and in Trading & Supply.
OD and Learning Excellence Advisor
Shell Shared Services Asia, B.V.
09.2021 - 03.2023
- Collaborated with Learning Operations, Learning Advisors, HR IT and other service partners to deliver/support Organisational Development and Learning improvement projects and strategic initiatives
- Provided SME support to non-standard situations encountered by Joint Ventures/Non Operated Ventures and Lean Ventures Learning Team (e.g. service line escalations, new processes, etc.)
- Led the delivery of the Indirect Data Dashboard for Lubes and Mobility, establishing a data collection process, identifying over 125,000 indirect users, and providing learning consumption insights that supported the Finance cost recovery initiative.
- Created a range of guidance documents, in partnership with Subject Matter Experts and through external research, on Hybrid Learning Delivery, Lean Ventures Learning Approach.
- Recognized for the successful management and implementation of the change and engage workstream of the SharePoint Access to Externals Project
- Supported the design and delivery of the Compliance and Competence Assurance (CCA) Front Line Barrier Management (FLBM) workshop and the subsequent analysis of the output
Learning Advisor - SBO FO
Shell Business Operations
01.2013 - 07.2021
- Recognized through EVP, VP, CFO, and Brandon Hall Awards for delivering high-impact capability-building initiatives, including the Finance Development Dashboard, Influencing for Excellence Program, Finance and Data Operations CPD Program, and the Supervisor Capability and Leadership Upskilling Plan (SCALE UP).
- Partnered with HR and business leaders to diagnose capability needs and design fit-for-purpose learning solutions aligned to business priorities.
- Collaborated with global stakeholders across business, IT, learning, and external partners to develop capability strategies and deliver learning programs at scale.
Team Lead
Shell Business Operations
08.2009 - 01.2013
- Led a team of 20 customer service professionals, reducing customer escalations by over 80% through effective account and performance management.
- Resolved Credit Release Notification (CRN) email issues through cross-functional collaboration, delivering annual savings of USD 63K and earning Lean Practitioner Certification.
- Established and led a process review committee that improved order accuracy from 97% to over 99.5%.
- Partnered across the end-to-end Offer-to-Cash value chain to address operational, service, quality, and productivity challenges.
- Received a Special Recognition Award for successfully leading the product portfolio re-imaging implementation in Shell Business Operations Customer Service Centre Manila.
Quality Assurance Analyst/Coach
Shell Business Operations
03.2008 - 08.2009
- Received a VP Award for supporting the successful migration and service transition of US Fuels Customer Service operations to Manila.
- Partnered with Operations to implement quality and incentive programs that improved Customer Satisfaction from 85% to 90%+.
- Served as Subject Matter Expert for the End Consumer segment, managing knowledge content and supporting capability development through refresher training.
Training Supervisor
NCO Group Inc
03.2004 - 03.2008
- Managed delivery of 3-4 sales training programs per month, supporting workforce capability and business performance.
- Led the Sales Training team, providing coaching, performance management, and capability development for trainers.
- Implemented standardized training and governance processes, improving compliance, consistency, and training quality.
- Analyzed training effectiveness and performance trends, recommending improvements to enhance learner and business outcomes.
- Partnered with leadership to resolve performance issues and drive continuous improvement initiatives.
Certification
Prince2 Foundations
Education
Bachelor's/College Degree - Biology, Microbiology
University of the Philippines
PhilippinesTimeline
Learning Advisor Trading and Supply
Shell Shared Services Asia, B.V.
04.2023 - Current
OD and Learning Excellence Advisor
Shell Shared Services Asia, B.V.
09.2021 - 03.2023
Learning Advisor - SBO FO
Shell Business Operations
01.2013 - 07.2021
Team Lead
Shell Business Operations
08.2009 - 01.2013
Quality Assurance Analyst/Coach
Shell Business Operations
03.2008 - 08.2009
Training Supervisor
NCO Group Inc
03.2004 - 03.2008
Bachelor's/College Degree - Biology, Microbiology
University of the Philippines